Weekend Lead X2

7 months ago


Cheadle, United Kingdom Human Appeal Full time

Here at **Human Appeal** we have an exciting opportunity for a **Contact Centre Team Leader **to join our **Donor Care Contact Centre** based atour **Head Office in Cheadle, Greater Manchester on a weekend shift with a 16 hour commitment. In return you will receive £12.50 p/hr.**

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

**Key duties and responsibilities of our Donor Care Team Leader**:

- Salary of £12.50 p/hr and a minimum commitment of 16 hours, this is a weekend shift.
- Daily supervision of a team of Donor Care Advisors to ensure the smooth running of the department
- Providing training and coaching to Donor Care Advisors to help them to achieve set KPIs
- Conducting monthly 1-2-1s with Donor Care Advisors to ensure their performance is being monitored and they are provided with the necessary support to achieve agreed objectives
- Providing general support to the Donor Care Manager and Supervisors
- Opportunities to progress onto fixed-term contracts with benefits such as sick pay, workplace pension and discounted gym membership

**What we’re looking for in our Donor Care Team Leader**:

- Minimum of 6 months’ experience working in a call centre environment
- Proven track record of working successfully towards income generation targets
- Excellent communication and customer service skills
- Great interpersonal skills with the ability to lead and motivate a team
- Passionate about international development work and humanitarian aid

This is a fantastic opportunity for an Experienced Call Centre Professional or Team Leader who is looking to further their career and make a difference in the Charity Sector

**A Little Bit About Human Appeal**

**What our CEO Says**:

- “We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity”_

Dr. Mohamed Ashmawey

**What our Staff Say**:

- “I appreciate the support from the senior leadership team. The CEO is a hands-on leader who supports his workforce with passion and energy. He promotes his employees’ successes and motivates his teams to work harder” _

Humeira, Donor Care Manager
- “Everyone’s friendly and eager to help. We’re a small team, but everyone has their own thing about them that makes them unique. Someone teaches me something new every day Everyone is close and we have lunch together. Being a part of Human Appeal is like a second family” _

Eleanor, Volunteers Assistant
- “The reasons I have remained working witin the charity sector, and specifically with Human Appeal, is the feeling of contentment. I feel that I am contributing towards a greater cause - I am part of a bigger picture - and I get to meet like-minded people” _

Jahed, Business Analyst

**What We Have Achieved So Far This Year**:

- We have provided emergency aid to 10,770 of the most vulnerable people across Yemen
- We have supported 1,000 Rohingya refugees in Bangladesh
- We have provided 300 refugee families in Jordan with essential winter aid
- We have helped 36,643 people to have enough food to break their fast during Ramadan
- We have collected and distributed 21,124 coats to the homeless in the UK
- We have provided 258 families with emergency food packs in Manchester

**COME AND JOIN THE FAMILY - click ‘apply’ today**

**Job Type**: Zero hours contract

Pay: £12.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Weekends only

Work Location: In person


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