Front of House

1 week ago

Newport, United Kingdom Tramshed Tech Full time

Role: Front of House - Community Executive, Newport

Reporting to: Community Manager

Purpose of role: This role will be instrumental in helping the business scale up as it enters an exciting new chapter. The responsibility lies within this role to support the Company’s brand and vision, in line with strategic objectives; by providing exceptional standards of service across the community function. The Community Executive will also be a key player in supporting members & tenants, and in nurturing our community to maintain a positive working environment like no other.

Effect on the business: As the ‘face’ of the business, in a high-profile role; our Community Executives will have a direct impact on the future position, growth and success of the business.

Location - Newport

Hours - Full-time & part-time available

Key Responsibilities:
Job Specific
- Provide exceptional levels of customer service to members, tenants and visitors of Tramshed Tech for all community functions
- Support & maintain the importance and profile of the community function, ensuring the best possible impression is always delivered
- Ensure the reception facility and Community spaces positively always reflect and represent the Company
- Carry out all tasks specified within the remit of the Community operation including day to day duties, member services, customer services, sales administration, facilities, postal services, housekeeping & general administration using Company processes and equipment as required
- Support the Head of Community and contribute to the development of a strong community amongst our members and team
- Oversee the promotion and administration of the Virtual membership function from finding new members to accurately administering existing members
- Effectively use all operating systems within the Company
- Maximise sales opportunities by maintaining a thorough understanding of the wider capabilities, facilities and offerings of the business
- Contribute to the success of the Community team by making suggestions and recommendations which may improve its delivery of service
- Assist with on-site events as required
- Provide cover for any other Tramshed Tech sites when required.
- Support key business areas in adopting a ‘working together’ approach
- Assist in nurturing the community environment & culture so that it maximises the opportunity for members to operate and function at their best

General
- Conduct all work in a positive, responsible manner and in accordance with the Company’s Code of Conduct & HR Policies
- Take full accountability for the designated role and commit to achieving personal, departmental and Company goals
- Undertake all work in an organised manner and manage associated administrative tasks accurately and effectively
- Ensure productivity levels are maintained to company standards
- Take responsibility for, and work towards, own professional development
- Contribute to, encourage, and support a high-performance working culture
- Understand, engage with, support and demonstrate the Company vision, values, and aims
- Positively and professionally represent the company at all times
- Demonstrate the highest levels of customer care & service in all situations, with a polite and friendly manner
- Ensure effective levels of communication, using tact, discretion & diplomacy as required
- Effectively support & contribute to, the overall effectiveness of the Tramshed Tech team
- Demonstrate the drive and commitment to being a Positive Employee
- Attend training and Company meetings as and when required
- Undertake any additional reasonable duties as required

Health & Safety
- Conduct all work in accordance with the Company’s Health & Safety Policy and raise any concerns immediately with management.
- Adopt and maintain a clean, tidy and hazard free personal working environment.

Salary

Band 1, £19,500 - £23,500, depending on experience.

**Benefits**:

- 28 days annual leave
- Free tea and coffee
- Monthly socials
- Pension Scheme
- All Tramshed Tech locations are within a walking distance to a train station
- Access exclusive discounts across locations

**Salary**: £19,500.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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