Delivery Lead

2 weeks ago


Bristol, United Kingdom BT Full time

Delivery Lead

**Job Req ID**:15003**Posting Date**:10-May-2023**Function**:Strategy, Transformation & Business Intelligence**Location**:Assembly, Bristol, United Kingdom**Salary**:Competitive with great benefits**Location: London, Birmingham or Bristol**

**_Flexible hours, flexi-time considered_**

**About EE**
- Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.-
- We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.**Why this job matters**
This is a key role within Transformation that is accountable for end to end delivery of a significant and strategically important initiatives providing a consistent approach, improved transparency and clear accountability for outcomes whilst championing continuous improvement to our improve speed to market, quality and predictability of our delivery.
Across the portfolio we are adopting more and more agile ways of working and many initiatives will require integration of deliveries from agile teams and waterfall development as well as business change and channel readiness.
Our goal is to transform our organisation for good with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK.

**What you’ll be doing**
- Own the end to end delivery ensuring focus on the desired Business Outcomes
- Building high performing, self-organising and empowered teams
- Transforming our business by effectively landing changes in policies, people and processes through all initiatives
- Understanding our business and our customers so you can ‘join the dots’ and spot/exploit opportunities to get better value from the money we spend on delivering change
- End to end ownership of a single or multiple deliveries, either standalone or as part of a wider programme or portfolio
- Financial/budget management & control. Liaising with internal teams and external suppliers
- Lead communication with stakeholders and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community
- Ensuring decisions are made to protect/ enhance the Customer Experience, putting the customer at the heart of everything we do
- Work with stakeholders to proactively resolve conflict through problem-solving, negotiation, open communication and direct influencing
- Develop and maintain knowledge of the products and services in wider portfolios as well as the future needs and opportunities of the technology which underpins products and services
- Create and sustain a proven network across the business to enable efficient and effective delivery and ensure credibility and ownership of decisions
- Set-up and manage governance, scope, risk and issues, compliance, resource planning, budget management and reporting for your deliveries
- Liaise with wider delivery community across BT Group to secure alignment on interdependencies and ensure these are tracked and managed across projects
- Focus on the Business Change to ensure all change lands excellently within the Channels
- Delivery of business outcomes in line with the Business Case, ensuring where there is deviation the impact on the Business Benefit levers is identified and understood
- Conduct Retrospectives and Post Implementation Reviews to capture lessons learned from previous deliveries
- Experimenting with tools and techniques as agreed with your Outcome Lead, and sharing your learnings with the delivery community.

**The skills and experience you’ll have under your belt**
- **Planning & Organising - **having clear and regularly updated project plans and RAID logs are key to ensuring all supplier individuals and organisation are aligned to delivering projects
- **Inclusive facilitation -** Integrating the team and facilitate collaboration and workflow amongst team members
- **Coaching -** Encouraging individual team members to recognise their own strengths and development areas, engaging them in the areas that they may need to develop and gaining commitment from them to improve
- **Test, try and learn -** Ability to operate effectively in new environments, proactively tries out new approaches and skills
- **Working Collaboratively -** builds strong and sustainable relationships cross-functionally to enable alignment of work. Building a trusting and safe environment


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