Counter Assistant

3 weeks ago

Liverpool, United Kingdom Blackburne House Full time

**Blackburne House Group**

**Counter Assistant**
**Vacancy Pack**

**Welcome**

House Group.

**For More Information about the Role**

Friday 28th April 2023

**Application Procedure**

In accordance with the requirements of the Immigration, Asylum and Nationality Act 2006, you must be eligible to live and work full time in the UK. Documented evidence of eligibility will be required from all potential employees as part of the recruitment process.

**The Blackburne House Group**

Blackburne House Group is a training led organisation, which delivers high quality training and education services. We’re based in a beautiful Grade II listed building, situated in Liverpool’s famous Hope Street quarter, close to the city centre.

Attracting thousands of visitors each year, our facilities include an education centre for women, the School for Social Entrepreneurs North West, a thriving bistro, a women’s wellness centre, excellent conference facilities and a 30 place nursery. From the beginning, these highly acclaimed and flourishing social enterprises have supported our educational aims and provide tangible examples of how new markets can be used to serve local communities.

**About the Role**

We require a Counter Assistant to serve customers within our catering operations in a polite and efficient manner. This role is predominately front of house, serving customers and preparing beverages and will also include back of house food preparation and maintaining a clean and hygienic working environment. We pride ourselves on delicious food and excellent customer service whilst delivering significant social impact as part of Blackburne House Group.

Blackburne House is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people.

**About You**

We are looking for someone who can provide excellent customer service working between
Clatterbridge Café and Blackburne House Bistro. You will be a team player with good communication skills. We are looking for someone flexible and adaptable, who may be required to work events outside of standard working hours.

We want to welcome someone into our team that shares our Values (Equality, Inspiration.
Transformation and Independence) and is able to form positive relationships and work with openness and integrity. During any employment with Blackburne House you will be expected to conduct yourself in a manner appropriate to the professional image of the Institution. You will be expected to provide a prompt and efficient service and to maintain appropriate standards of professionalism and of personal appearance at all times.

**Post **Counter Assistant

**Salary**:£10.52 per hour

**Reports to**:Cafe Manager, Duty Supervisor

**Location**:Between Clatterbridge Cancer Centre and Blackburne
House

**Key activities and responsibilities**

**Operational**

Assisting with the preparation and serving of all meals and beverages to customers
Ensuring that the kitchen and service areas are clean and tidy
Ensuring all health and safety regulations are followed
Maintaining outstanding levels of customer service, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets
General cleaning of the food areas
Awareness of Blackburne House Group activities and promotion of services we provide

**Health and Safety**

To ensure that Health and Safety requirements are adhered to at all times and any faults or incidents are reported to the Duty Manager
Maintain standards of hygiene whilst preparing foods and when cleaning equipment
Maintain allergenic food standards
To operate/use all kitchen equipment in a safe manner
Proper use of knives/slicers, etc, as appropriate.

**Person Specification**

**Desirable Experience**
- Previous experience in a similar role
- Excellent customer service skills
- The ability to accurately process information/merchandise through the till system with a good standard of numeracy
- First class communication skills and demonstrate accuracy and attention to detail
- The ability to demonstrate great teamwork
- Good knowledge and adherence to basic food hygiene guidelines.
- Good knowledge of the kitchen layout and use of kitchen equipment
- Resilient with a flexible attitude to working as you may be required to be available for events outside normal working hours

**Knowledge and Skills**
- Excellent Customer Service skills
- Ability to work under pressure and be able to respond to customer needs
- Must be able to work efficiently and produce high standards of quality
- Good communication skills
- Understand the importance of working as part of a team
- Competent numeracy and literacy skills
- Positive and courteous attitude.
- Confidence to liaise with staff and external people at all levels.
- Understanding of, and commitment to the aims and objectives of Blackburne House and equality of opportunity.
- Demonstrate knowledge of basic food preparation techniques
- Good understandin

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