Customer Service

3 weeks ago


Birchwood Park, United Kingdom Kind Consultancy Ltd Full time

Kind Consultancy is working with a Motor Finance business which is currently seeking a Customer Acquisition Agent to join their Warrington office. This is a permanent role offering either full time or part time hours, paying a starting salary of £22,000- £26,000pa (part time will be pro-rata) with excellent opportunities for career progression and monthly bonuses. This is a hybrid role so there will be an expectation for you to work in the office as well as from home.

The Customer Acquisition Agent will focus on completing relevant due diligence checks on approved customers to ensure full eligibility against company criteria, with other key responsibilities including:

- Establishing customer’s affordability for their loan by assessing proofs - calculating monthly income and identifying any evidence of financial distress
- Completing telephone income and expenditure checks with customers to establish monthly outgoings to ensure loan repayments are affordable and sustainable
- Providing a full quotation and explanation of services, guiding the customer through their finance agreement
- Ensuring key information is explained and fully understood.
- Are excellent communicators, with a highly professional telephone manner
- Has previous Customer Service experience



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