Customer After-sales Advisor

7 months ago

Cockermouth, United Kingdom M-Sport UK Full time

**CUSTOMER AFTER-SALES ADVISOR**

Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

The drive to deliver championship-winning performances is what excites and strengthens our team; and our dedicated administrators are at the core of everything we do - working closely to support all areas of the business and deliver results on the world stage.

We love what we do, and passion drives our success.

**THE ROLE**

We’re looking to expand our busy Sales Team with the appointment of a Customer After-Sales Advisor. Assisting our valued customers with various motorsport programmes around the world, our Customer After-Sales Advisor will be at the very heart of our business - providing a high level of interpersonal customer service.

**The role and responsibilities include**:

- Working closely with global teams to provide parts and services.
- Closely listening to customers concerns and address these appropriately.
- Producing time schedules to meet customer requirements.
- Upsell additional services or products to customers.
- Arranging component rebuilds and scheduling with internal departments.
- Updating customers with progress on their component rebuilds and orders.
- Working closely with our Accounts department to ensure all payments are taken and followed up with appropriate documentation.

**WHO WE’RE LOOKING FOR**

We’re looking for a self-motivated team player with a positive and enthusiastic attitude.

You should be a well-organised individual with an eye for detail as well as a basic understanding of technical parts and knowledge of commercial invoices.

You should be capable of prioritising busy workloads to meet strict deadlines in a time-sensitive environment and be a creative thinker with a talent for resolving issues - always keen to seek a positive outcome and involve the right parties with your strong collaboration skills.

This complements strong communication, excellent telephone etiquette, strong negotiation skills and an ability to build strong internal and external relationships which instil a sense of trust and security amongst colleagues and customers alike.

You should have strong computer skills and be familiar with the Microsoft Office Suite as well as an understanding of computerised stock control systems.

Experience in a similar automotive/car-dealership setting would be an advantage, and you should be committed to delivering a consistently high level of customer service and performance.

**WHAT WE OFFER**

Situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

We also offer a range of employee benefits including: a flexible working day, discounted gym membership, discount reward scheme, cycle to work scheme, company contributed pension, life assurance and company healthcare plan as well as a dedicated Work Culture Team with regular meetings, competitions, and activities.

**Closing Date: Friday 26th April**

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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