Customer Advisor

3 weeks ago

St Pancras, United Kingdom Neal's Yard Remedies Full time

**Purpose**:
Our customer advisors are proactive in giving our customers a friendly welcome and an exceptional customer experience, sharing a passion for the brand, our products and store. They also contribute to creating a warm and friendly atmosphere and an outstanding store environment, both for our customers and our team

**Responsibilities**:
**Customer Service**:

- Give a warm welcome and engage with every customer as they come into the store.
- Be approachable and open a conversation with the customer to check whether they need any assistance or would benefit from guidance, always putting the customer first to deliver positive and memorable customer experiences
- Share your knowledge and experience on skincare, our products, wellness, and therapies; give expert advice to guide customers in finding the best products for them and their needs.
- Using a caring and knowledgeable approach, build relationships with customers so they feel comfortable and inclined to come back again and again.
- Take an active approach to developing your skincare, beauty, product, and therapies knowledge so that you are an expert in these areas.

**Store Processes**:

- Be active in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail and put anything right that you come across that is not quite perfect.
- Undertake any ad hoc duties given to you by the manager or assistant manager
- Develop strong, collaborative relationships within the store and with people you meet from across the business.
- Ensure any reporting and administration you are tasked with is completed accurately and on time.

**Who are we looking for?**

The Essence of Neal’s Yard Remedies:

- Work to and demonstrate the values outlined with the Essence of Neal’s Yard Remedies in everything you do.

Knowledge, skills, and experience:

- Previous sales or customer advisor experience and know how to engage with customers in a caring way.
- Beauty and or wellbeing experience and/or qualification not essential but desirable
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.

The Person:

- Naturally friendly and approachable with a caring attitude towards customers.
- Collaborative, positive and energetic.
- A great team worker who is inspired to work with the team to deliver great results.
- Honest, fair, and kind with customers and colleagues.
- Confident and comfortable to demonstrate products, including mini-facials and arm massages.
- A true people person with the natural ability to strike up suitable conversations with customers.
- A passion and commitment to learning about beauty, skincare, products, and wellness therapies.
- Excellent communications and listening skills.
- Fastidious personal hygiene and high personal presentation.
- An eye for detail.
- Able to work flexible hours as required.

**Job Types**: Part-time, Permanent
Part-time hours: 14 per week

**Salary**: £11.25 per hour

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

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