Internal Customer Service Advisor
4 weeks ago
Time Appointments are proud to be working on behalf of a leading freight company based in Felixstowe. Our client is looking to strengthen their internal customer service team. This is a fantastic opportunity for someone who has customer service or accountmanagement experience who is looking to manage clients and ensure they always receive a 5-star service.
This is a 12month fixed term contract.
Key Duties:
- Produce clear account plans to demonstrate actions required to grow and retain your customers.
- Set up a clear customer communication review process.
- Use customer KPIs and ensure these are well communicated internally and externally, with clear actions to improve performance.
- Ensure strong and collaborative relationships with the operational team to achieve excellent customer service.
- Ensure the CRM system is completed and used to improve performance.
**Skills**:
- 12 months Shipping & Logistics experience.
- Experience in delivering top level customer service on a day-to-day basis.
- The ability to attend client meetings if needed.
- Excellent Time Management
- IT literate including Word and Excel
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