Service Delivery Assistant
3 weeks ago
Concept are currently recruiting for Service Delivery Assistant to work for a leading IT services organisation in Dartford on a an initial 6 month contract
**What will your day-to-day activities involve?**
- Will support the resolution of hardware break/fix (and associated) services issues for nominated customer/s in 'real time'.
- Proactively monitoring call stacks to ensure achievement of contracted service levels,
- Taking remedial action where calls may go 'out of contract' without further attention,
- Updating call history on the call management system,
- Proactively updating clients of potential issues,
- Handling progress chasing calls from the customer
**What are we looking for?**
- Strong IT knowledge
- Ability to work in a fast-paced environment.
**Working Hours**
- You will be working 37.5 hours per week rotated between the hours of 08:00-18:00
- Working days Monday - Friday
- Overtime 1-3 weekends
- Hybrid working 2/3 days in office
- Training will be based in office in Dartford
**What's on offer?**
- You will be paid £11.03 per hour via Umbrella company
- Your contract will be starting ASAP for an initial 6 month period
If you are interested in this role and would like to be considered, please click apply
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