Customer Service Administrator

1 month ago


Dorchester, United Kingdom Connect2Dorset Full time

**Job Title**: Customer Service Administrator
**Location**: Dorchester (Hybrid)
**Contract Type**: Temporary
**Salary**: £12.16 per hour

**About Us**
Connect2Dorset is a managed service agency owned by Dorset Council, offering temporary, contract, and interim opportunities within the Council. We operate based on our core values of ethics, trustworthiness, and care, with our profits reinvested into our Local Authority shareholders.

**Day to Day Responsibilities**:

- Liaising with internal and external parties.
- Performing data entry tasks.
- Conducting route evaluations using mapping software to assess transport suitability.
- Handling initial complaints and escalating them to senior team members when necessary.
- Maintaining accurate records of activities.
- Organizing route cover for Passenger Assistants.

**Required Skills and Qualifications**
- BTEC National Certificate, NVQ Level 3, or equivalents.
- Experience and knowledge within the role's responsibilities, including standards, procedures, and health & safety.
- Strong communication, deadline management, and problem-solving skills.
- Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.

**Job Types**: Full-time, Temporary contract

Pay: £12.16 per hour

Expected hours: 37.00 per week

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: 93500
Expected start date: 03/06/2024



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