Patient Services Team Support

3 weeks ago


York, United Kingdom Myhealth Full time

**Job description**
- To professionally and confidentially support patients and clinicians to ensure a high standard and efficient service.

1. Keep the reception area clean and tidy, making sure the area is hazard free i.e. chairs are placed against the wall

2. Supporting patients and processing appointment requests via

3. Support patients to use the BP pod if required

4. Manage patient expectations and deliver an appropriate service

5. Assist and support other staff, both clinical and non-clinical in the day to day running of the hub and reception areas

6. Assisting in keeping clinical rooms well stocked and organised at regular intervals

7. Dealing with medication queries, processing prescription requests, processing cancellation rejections from pharmacies and handing out medication

8. Completing regular fire checks and ensuring signing in sheets are updated regularly

9. Supporting all branches and phone cover where required

10. Sorting Personally Administered prescriptions

11. Ensuring the waiting room is always tidy, and checking posters/leaflets are neat and up to date

**MAIN DUTIES (HUB)**
- Responsible for providing the 'Best' Customer Service to patients and clinicians and to ensure the effective running of the service:
1. Management of the patients medical record and support the medical staff in undertaking necessary actions

3. Scanning of relevant documents onto the patient records and assigning to relevant team members in accordance with guidance

4. Inputting data to the patients record in accordance with guidance

5. Dealing with all enquiries flowed to the Hub and Secretary team in professional and appropriate manner.

6. Filing, archiving and appropriate storage of patients records and other confidential information

7. All other tasks associated with Health Care administration
- To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
- To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
- To assist the Team Leader and Operations Manager with all clerical and administrative duties as required.
- To receive and dispatch mail and carry out any actions as requested by doctors.
- Such other duties as may reasonably be delegated.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: One location



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