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Software Support Apprentice
4 weeks ago
Software Support Apprentice - Northampton, NN29 7PA
**Apprenticeship summary**
**Annual wage**
£12,000
**Working week**
Monday - Friday 9am - 5pm
Total hours per week: 37.5 hours a week
**Apprenticeship level**
Advanced
Level 3 (A level)
**What will the apprentice be doing?**
Currently our tech team is split into two areas the first being support to our clients who use the ATS and also implementations (Creation and installation of the ATS).
Duties will include, but are not limited to:
- Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams
- Learning to use tools such as Happy Fox (Ticketing Application), Jira, Redash (reporting SQL), HTML, CSS, Javascript
- Joining Improvement meetings internally to discuss changes
- Creating articles for our knowledge base and checking existing ones are up to date
- Working with the team to gain web based troubleshooting skills and development
- Looking after the internal sales teams demo environments and looking after internal IT service requests
- Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover
- Kick off meetings with the client and requirements gathering
- Building, Testing and implementing the ATS to a client
- Building a careers webpage using our career building tools
- Integration methods to social media
- Running the project phase from start to handover working alongside the tech team
**What training will the apprentice take and what qualification will the apprentice get at the end?**
Modules:
Level 3 IT Solutions Technician - Methodologies and Principles
Level 3 IT Solutions Technician - Core Technical IT Knowledge
Level 3 IT Solutions Technician - Security and Legislation
Route specific: Level 3 IT Solutions Technician - Software
**What is the expected career progression after this apprenticeship?**
Possible progression to level 4 Infrastructure Technician apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.
**Requirements and prospects**
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- development and coding
**Qualifications**
- GCSE or equivalent English (Grade A*-C or 9 - 4) essential
- GCSE or equivalent Maths (Grade A*-C or 9 - 4) essential
**Things to consider**
**Training**
**Training provider**
JBC SKILLS TRAINING LIMITED
**Apprenticeship standard**
IT solutions technician
Level 3 (A level)
**Job Types**: Full-time, Apprenticeship
**Salary**: £12,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wellingborough, NN29 7PA: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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