Customer Service Representative

3 weeks ago


Stockport, United Kingdom Equiniti Full time

You are the difference that makes a difference If you're interested in working for a company who invests in their customers as well as their people - then look no further. Based outside the hustle and bustle of the city centre, we are in Kings Norton withplenty of free on-site parking and fantastic public transport a stone's throw away.

Wish you could work full time, social hours, 5 days, no weekends or Bank holidays, in the office with the possibility of working from home? - we got you.

A fun environment to work in, our Customer Experience Centre gets involved in raising money for charities, supporting local businesses and celebrating key events throughout the year.

EQ is a regulated outsourcing business focused on financial and administration services. Some of the products we service include Investment services, Employee Benefit Schemes, Pension Administration and Share Registration. Customer queries can vary fromchanging personal details to requesting payment information.

As a Customer Experience Representative, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to listen, deliver and care on every single interaction.

No previous contact centre experience? No sweat. To succeed you'll need excellent communication skills, a compassionate and mature approach and take pride in what you do. In return, we will provide the training and support you need to develop, progress andmake the most of your skills. Our training not only covers the product but also gives you the soft skill tools you will need to effectively communicate with our customers.

**Some of the things our customers need from you**:

- Provide a seamless and effortless experience when dealing with their queries.
- Have the customer at the heart of everything you do.
- Be willing to go the extra mile
- Take ownership of issues and see them through to resolution.

We are proud of our diverse office culture and are always on the lookout for fresh talent that further enhances our team. As a company, we favour promoting in-house with many opportunities for progression and development. If successful, you can expect toreceive:

- Starting Salary £21,255
- £500 Flexible benefits - this can be used to purchase additional benefits or added to salary.
- Opportunity to join a Pension scheme.
- 28-day annual leave entitlement + 8 bank holidays.
- Great learning support.
- Staff engagement - Opportunities to receive recognition and rewards.

**What We Offer (UK ONLY)**

**Save For Your Future** - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

**All Employee Long Term Incentive Plan (LTIP)** - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

**Health and Wellbeing** - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

**Employee discounts** - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

**Flexible Benefits** - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

**Time Off** - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

**Winning together** - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.



  • Stockport, United Kingdom Kent Recruitment Bureau Full time

    Stockport | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR46 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to...


  • Stockport, United Kingdom Naturecan Full time

    **Title**:Customer Service Representative **Location**:Stockport/Hybrid **Salary**:Competitive **The Role** Reporting to the Fulfilment and Customer Service Director, the Customer Service Representative has the primary responsibility of providing exceptional customer service to our clients. They will provide support, answer inquiries, and resolve issues...


  • Stockport, United Kingdom D-Sales Promotion Full time

    About Us: DS Promotions is a dynamic and customer-centric company dedicated to delivering top-notch products/services and providing exceptional customer experiences. We are looking for a passionate Customer Service Representative to join our team. **Job Description**: As a Customer Service Representative you will be the front line of our customer support...


  • Stockport, United Kingdom City Today Couriers Ltd Full time

    **Primary Role** to represent the company’s customer service function in a professional and productive manner, good communication skills, customer retention, customer relationships and growth. **Hours of work** 9am to 6pm **Holiday Entitlement** 20 day plus standard bank holidays from January to December, option to join company pension after passing...


  • Stockport, United Kingdom Apollo Scientific Full time

    **Customer Services Representative** Do you have a passion for working with people and communicating with others? Do you gain satisfaction from knowing you have solved a problem and assisted somebody else? Would you like to work as part of a collective team increasing company sales through providing a world class customer experience? Then we want you to be...


  • Stockport, United Kingdom Apollo Scientific Full time

    **Customer Services Representative** Do you have a passion for working with people and communicating with others? Do you gain satisfaction from knowing you have solved a problem and assisted somebody else? Would you like to work as part of a collective team increasing company sales through providing a world class customer experience? Then we want you to be...


  • Stockport, United Kingdom Cemen Tech Inc Full time

    **PURPOSE OF POSITION**: Assist part sales, customer accounts, warehouse inventory and shipping to increase parts revenue and deliver a better customer experience. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and...


  • Stockport, United Kingdom Cemen Tech Inc Full time

    **PURPOSE OF POSITION**: Assist part sales, customer accounts, warehouse inventory and shipping to increase parts revenue and deliver a better customer experience. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and...


  • Stockport, United Kingdom Bright & Beautiful Full time

    Would you like to be part of a positive, hardworking team? Do you like your day to have plenty of variety? Do you enjoy customer interaction? Do you have admin or customer service experience? **Could this be the ideal role for me?** At Bright & Beautiful, we promote a fantastic team working environment so when you join our team you will truly become part of...


  • Stockport, Stockport, United Kingdom Bright & Beautiful Full time

    Would you like to be part of a positive, hardworking team? Do you like your day to have plenty of variety? Do you enjoy customer interaction? Do you have admin or customer service experience?Could this be the ideal role for me?At Bright & Beautiful, we promote a fantastic team working environment so when you join our team you will truly become part of the...


  • Stockport, United Kingdom Equiniti Full time

    You are the difference that makes a difference! If you're interested in working for a company who invests in their customers as well as their people - then look no further. Based outside the hustle and bustle of the city centre, we are in Kings Norton withplenty of free on-site parking and fantastic public transport a stone's throw away. Wish you could work...


  • Stockport, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: Stock Planner/Customer Service Representative Denton £22000 - £28000 Permanent Day Shifts Monday to Friday Managing stock levels (booking material in and out) Ordering new materials Manage incoming calls with suppliers and customers Generate sales leads Meeting personal and customer targets Providing accurate...


  • Stockport, United Kingdom FJ Ratchford Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will play a vital role in ensuring that our clients receive exceptional service while also contributing to the growth of our business. Your responsibilities will include building rapport with...


  • Stockport, United Kingdom Össur Full time

    _At Össur, we work in an industry that changes lives every day and we take great pride in everything we do as we strive to enable Life Without Limitations. A leading global provider of innovative mobility solutions, we improve people's mobility through our offering of prosthetics and bracing & supports products and provide optimal clinical outcomes through...


  • Stockport, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £21,353.00 per annum. **Customer Service Advisor benefits: ** - **well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance) - discounted, flexible **Gym memberships**: - exclusive employee **vehicle-leasing **schemes - **pension **& **save-as-you-earn** share scheme -...


  • Stockport, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors **Customer Service Advisor benefits**: - Holiday allowance is variable depending on your working pattern. - Smart / Casual dress code. - Training is included to prepare you for this role. - 37 hours per week, Monday to Friday **Customer Service Advisor key skills, experiences and suitability**: -...


  • Stockport, United Kingdom Sales Bloom Full time

    Oversee customer ordering needs to ensure complete customer satisfaction while managing internal system and inventories needs. Assist management as needed to meet these and other company business objectives **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information about products and...


  • Stockport, United Kingdom Össur Full time

    _At Össur, we work in an industry that changes lives every day and we take great pride in everything we do as we strive to enable Life Without Limitations. A leading global provider of innovative mobility solutions, we improve people's mobility through our offering of prosthetics and bracing & supports products and provide optimal clinical outcomes through...


  • Stockport, Stockport, United Kingdom Marks & Spencer Plc Full time

    Customer Assistant - Foods - Stockport SF Customer Assistant - Foods - Stockport SF Permanent vacancy 00 per hour + £3.00 per hour unsocial premium Based at Stockport SF store Sunday - 07:00-11:00Saturday - 05:00-09:00 As the face of the business, you will be the voice of our customers helping us to continually improve. Serve our customers efficiently,...


  • Stockport, United Kingdom BioTalent Full time

    This role will coordinate the prescription management process, patient stock levels for medical products, process orders for delivery to home patients, and be the point of contact for patient account management. Monday to Friday - 9.00 to 17.30 **Key Accountabilities** - Management of patients & customers in order to process stock orders and resolve...