Membership Coordinator
7 months ago
**Membership Coordinator**
**Plymouth - 21.5-23.5k**
We're on the lookout for a Membership Coordinator to be the superhero of service for our Health, Safety, Employment Law, and ISO members. You're the lifeline, the first face they see, and the one who ensures their experience is nothing short of spectacular.
**Responsibilities**:
**Customer Service**:
- You're the main call-taker for our members, guiding them where they need to go.
- Anticipate their needs and blow their minds with service that goes above and beyond.
- Quick on the draw with responses to inquiries, always leaving members impressed.
- Help out with those tricky SSIPs and similar tasks.
**Sales**:
- Sniff out sales opportunities during member interactions and seize them.
- Get on the horn and drum up new business from existing members.
- Set up those all-important service reviews and meetings.
- Keep that positive attitude cranked up to 11 and exceed expectations every time.
**Administration**:
- Keep the wheels turning by managing training and consultancy bookings.
- Team up with Service Support and Delivery to ensure everything runs like clockwork.
- Keep those CRM records spick and span with all your member interactions.
- Whip up training reports and matrices like it's nobody's business.
- Draft up proposals and handle all the nitty-gritty admin stuff for sales.
- Stay on top of GDPR requirements like a pro.
- Dive into tender completion and support our SSIP scheme.
**Qualifications and Experience**:
- You've got the chops in both sales and customer service roles.
- MS Word, Excel, and Outlook? You're practically a wizard.
- Juggling a heavy workload? Piece of cake.
- Team player extraordinaire with killer communication skills.
- Know a thing or two about H&S management systems and HR basics.
- Always thinking about how we can grow and improve.
INDTT
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 919685
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