Head of IT Service Delivery

3 days ago


Fareham, United Kingdom Defence Science and Technology Laboratory Full time

**Details**:
**Reference number**:

- 266703**Salary**:

- £59,707 - £75,641- Salary is dependent on experience and skills. Dstl Level 8: £59,707 - £75,641**Job grade**:

- Grade 6- Dstl Level 8**Contract type**:

- Permanent**Business area**:

- DSTL - Operations Division - Dstl Digital Group**Type of role**:

- Digital
- Information Technology
- Senior leadership**Working pattern**:

- Flexible working, Full-time, Job share, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Porton Down, Salisbury - Sp4 0JQ or Portsdown West, Fareham - PO17 6ADAbout the job

**Job summary**:
At Dstl we protect lives. We take innovative Science and Technology (S&T) and use it to keep the country safe. Dstl Digital provides a range of services which are diverse and complex in nature, which unpin the operation of the Dstl Business.

Dstl Digital are in the midst of a transformation programme, modernising the digital capabilities of Dstl and enabling a service model that is fit for the future. The role of Head of IT Service Delivery is critical in delivering and embedding this change.

The Head of IT Service Delivery is responsible for managing the service delivery of information technology (IT) services across Dstl and associated supplier relationships. You will support the Chief Information Officer (CIO) by implementing their vision and strategy for enterprise service management, providing strategic direction and leadership of digital service delivery and assuring supplier performance.

The Head of IT Service Delivery will represent the IT service management capability at a senior level and act as an escalation point for business stakeholders.

Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.

We all applicants and those from the LGBTQI community.

**Job description**:
**In this role you will**:

- Lead the design and implementation of service strategy, ensure delivery against business requirements.
- Work in partnership with the Digital senior leadership team to establish and embed the Dstl Digital concept of operation, focused on enabling an integrated service delivery model.
- On behalf of the CIO, determine the strategic vision and direction for the Dstl Digital service delivery and positively influence the senior stakeholder community.
- Drive value from existing and future supplier relationships ensuring value for money.
- Manage associated supplier relationships considering technical, commercial, contractual, financial and project delivery aspects.
- Lead a service team of 200, including civil servants, contractors and suppliers.
- Manage an annual service budget of £35m+.
- Drive continuous improvement.
- Support the development of individuals and the team to help meet the strategic service needs.

**Leadership**

As a leader in Defence you will help shape, role model and bring to life the ‘One Defence’ mindset that will enable us to deliver our vision and strategic objectives. Your leadership style must be inspiring, confident and empowering. Working at every level of our organisation to break down silos, unite teams and create a culture that is trusting, collaborative, innovative, diverse and inclusive. Enabling us to deliver with pace and agility through the skills, commitment and empowerment of our employees and military colleagues.

**Important Information***

This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.

**Person specification**:
**We are looking for someone who has**:

- The ability to lead, influence and motivate colleagues in the delivery of digital services.
- Skills and capabilities drawn from a career in IT Service.
- The experience of management of a large supplier.
- The ability to communicate effectively across organisational, technical and political boundaries, understanding the context and successfully reacting and responding to challenge.
- Experience delivering IT services using an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
- ITIL certification to Practitioner level.
- Government Commercial College Contract Management certified to expert level.
- Asset and configuration management. Relevant skill level: expert
- Business analysis (IT operations). Relevant skill level: practitioner
- Continual service improvement. Relevant skill level: practitioner
- Ownership and initiative. Relevant skill level: practitioner
- Relationship management. Relevant skill level: expert
- Service Management Framework knowledge. Relevant skill level: expert
- Service reporting.



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