Housing Assistant

Job reference
- REQ0036

Date posted
- 19/12/2023
- 10/03/2024

Location
- Ebley Mill - Stroud

Salary
- £26,421 per annum

Package
- Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website

Contractual hours
- 37

Basis
- Full Time

Job category/type
- Housing Services

**Housing Assistant**:
Job description

This is a rewarding time to join Stroud District Council in this newly created Housing Assistant role. Working within the tenancy management service of the Council, you will support the team as we prepare and embrace the legislative changes being introduced to social housing. You will play a crucial part in supporting our communities and valuing our people along with making a difference by delivering on our objectives.

In this role you will work closely with our communities, partners, and our internal colleagues to deliver an exceptional tenancy management service. You will provide meaningful support to our Housing Officers and to our tenants. Whilst this role is important to service delivery and will play a key role in meeting our objectives, this position also represents an opportunity for you to learn and develop the knowledge, skills and experience to progress into the Housing Officer role in the future.

Our service is a forward thinking, dedicated and the team you’ll be joining work exceptionally well together, whilst providing a wide range of services within our communities. You will play a significant part in transforming services and finding innovative ways to resolve challenging situations.

This role has become available following a review of the housing service provision, a restructure has been successfully concluded to ensure sufficient resources are available to deliver on our priorities, add resilience and enhance our service offer, whilst ensuring staff welfare is at the heart of our service.

**About you**

It is preferrable that you have experience of working in a housing or customer service role previously, however more importantly you must be passionate and enthusiastic about delivering exceptional customer service whilst working well under pressure. You must have the willingness to learn, develop new skills and be an excellent team player.

To be successful you will need to:

- Have a good standard of education through qualification (e.g., GCSE Maths and English Grade C or equivalent)
- Have excellent communication skills and the ability to deal with a diverse range of customers
- Have the ability to multi-task
- Be resilient and empathetic.
- You will be highly motivated and customer solution focused.

This role could be considered as a job share with part time working hours.

If you would like more information about the role, please call 01453 754317 and speak with Andy Kefford, Strategic Head of Housing

**In exchange for your expertise, experience and enthusiasm** we provide a range of staff benefits

**Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies**

**Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website**:
Stroud District - The Natural Place

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