Workplace Experience Assistant

3 weeks ago


Glasgow, United Kingdom Sodexo Full time

Job Introduction
**Purpose of the Job**:
Providing a 5* service to the building users of the Diageo Onyx. Owning the floors of the building whilst offering a personalised service to the day-to-day employees and visitors.

Working in partnership with all service lines within the building to ensure the customer experience is seamless and tasks are completed to the highest standards.

**Main assignments**:

- Be a brand ambassador of Sodexo and Diageo.
- Be an expert in the service, guiding customers seamlessly through queries and needs.
- To assist as required with all aspects of service preparation and presentation to company standard.
- Provide an efficient, timely and friendly service to customers.
- Ensure kitchen points, service and floor areas are stocked, well presented and tidy at all times.
- Ensure all areas are always clean and professional, carry out on the spot cleaning duties as per schedules or as directed.
- Meeting room upkeep, set ups, support and regular checks.
- Ensuring the client floor and meeting room environments are clean, professional, and ready to receive building users.
- Provide reception duties and support cleaning, facilities, dram shop, as required.
- Improve customer experience through collaboration and partnership with other service lines within the Onyx
- Supporting the living zones with stock ordering refill, counting and ordering, and correct storage of relevant stock.
- Full understanding of the scope of the wider FM provision.
- Deliver a consistent high level of 5* customer service to all building users.
- Dealing directly with facility users and resolving any issues efficiently.
- Always observe H&S guidelines, ensuring use of safety signs and barriers
- Comply with all Company and Client policies and procedures, statutory regulations relating to your workplace, this will include but not limited to fire; health and safety; hygiene; working safely; COSHH. Ensure the safety and security of company and client property
- Report any incidents, taking appropriate action where possible
- Support client and company requirements on site, some of which may be out of usual hours
- Complete all records as directed accurately and in timely manner
- Report all complaints and compliments to line manager, taking action where practicable
- Include manning Brand Store and reception when required and working with workplace experience lead to ensure full covering during opening times (and adequate time outside of trading hours for administration). Goods receiving (deliveries). Post and courier management

**Few Things About You**:
**Essential**

Previous experience of working in a similar FM office or hospitality service environment via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.

Presentable and personable

Knowledge of H&S

**Desirable**

Relevant training, qualifications, and experience to deliver services in line with legislative and statutory re-quirements (where relevant) and industry best practice.

Package Description
- 40 hours per week
- £11.90 per hour
- Monday-Friday, between hours of 7-6pm
- Uniform and training provided
- Access to public transport


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