International Account Support
6 days ago
**About RM**:
RM is the leading supplier of technology and resources to the education sector, supporting schools, teachers and learners, enabling the improvement of educational outcomes worldwide. We work across the industry from pre-school to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.
Join RM and Learn What’s Possible for you in your career
**What we can offer you**:
- Competitive salary depending on experience
- 25 Days Annual Leave (with an option to buy an extra days)
- Performance related bonus scheme
**What's the purpose of the role?**:
Reporting to the Commercial Manager, you will need to work effectively to support Distributor customers internationally achieving the Commercial growth strategy in this part of the international business. You will be responsible for understanding the trading requirements for this customer base ensuring that they’re updated proactively with relevant information as and when changes are made to trading agreements or as business updated happen.
As International Account Support you will be the main point of contact for ad-hoc enquiries for Distributors and supporting the Distributor Account Managers with relevant requests, owning them through to completion.
**What does the job entail?**:
1. Proactively ensuring that Distributors have information available required to trade with us easily
- Testing and quality documentation
- Product detail and imagery
- Product availability v’s their purchase list
2. Own and manager ad-hoc support requests from Distributors
3. Commercial lead on initiatives to ensure the business obtains and maintains the relevant documentation for distributors
4. Support in obtaining relevant information from suppliers and partners where relevant
5. PIM maintenance - Where self-serve is available, ensure the distributor has access to the right information
**What are we looking for?**:
- Commercially astute
- Excellent interpersonal skills - able to influence a wide range of stakeholders
- Excellent written and verbal communication skills
- Excellent organisational and workload management skills
- Effective planning and organising skills to handle the variety of work, and to prioritise activities
- Comfortable reviewing and suggesting improvements to processes
- Willing to take ownership of area and SLA’s
- Highly organised
- Microsoft packages - Advanced Excel
**What's in it for you?**:
As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.
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