Application Support Analyst
3 weeks ago
**They would like a personable, communicative, and outgoing Support Analyst or Support Consultant who has some experience of supporting ERP or WMS software, or something like construction or automotive software, fleet management, MIS, MRP, accountssoftware, dealer management, supply chain, retail software or similar. Or you could be working in IT support, but have a background in warehousing or accounts or inventory and understand the business elements of where ERP software fits in. They'll pay up to£30k; there is some flexibility for some work from home days, but the business is quite office centric, so you need to be able to commute to the north side of Southampton with ease.**
You are someone who can take the pressure when faced with deadlines or difficult customers or complex support requests; you stay calm, you have a process for thinking through problems, and you dig deep for solutions. Your job will be to respond to clientenquiries regarding problems with their ERP package, taking ownership of each case, working through each one logically and thoroughly, troubleshooting and fixing bugs, using SQL to interrogate problems, and liaising with the developers where required.
Your background:
- Or good general IT support knowledge, with a background in inventory, warehousing, accounting, finance or manufacturing or merchants.
- SQL skills would be a bonus as would Crystal Reports, or networking or development skills, but these are not essential by any means
- A keen interest in business as well as technology
- Proactive, analytical, a good problem solver
- Passion for providing the best customer service to your clients
- Able to commute to the Eastleigh / North Southampton area
- Patient and tactful when your clients are in a panic
**This is a dynamic and vibrant environment, where you will learn many new skills and work alongside some of the best ERP Consultants. Plus, the MD is just a great guy to work for. Contact Jake King or Carolyn MacLurg at Ambis Resourcing.
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