Senior Receptionist

**The role will be 37.5hrs per week between the hours of 09:00- 16:30 Monday - Friday although some weekend work may be required if the need arises.**

**Key responsibilities**:

- Act as the first point of contact for all staff and visitors, providing a professional and friendly front of house service and delivering an exceptional first impression on behalf of Aramark and the Client
- Handle reception duties with professionalism, commitment and in a courteous manner
- Provide a high level of customer support through services provided by Aramark.
- Maintain an accurate and efficient management information system
- Manage and respond to customer requirements and requests.
- Process customer registrations in PRONI, issue readers cards and electronic filing of customer registration details
- Monitor and maintain the stock control of readers cards and printer ribbons for the card printer.
- Update the PRONI customer distribution list.
- Administrative control of the visitors/staff access control system database
- Ensure incoming/outgoing post is processed and recorded in line with Client procedures.
- Management of the PRONI room booking system including making bookings, agreeing customer requirements, arranging room setup and hospitality provision through the onsite Aramark café.
- Deputise for the Facilities Manager at meetings and other aspects of the role as required.
- Assist in the management and control of contractors and works orders for the building.
- Issue purchase orders as required.
- Management of the printers/scanners/mfd’s in the building, including reporting of faults and liaison with providers.
- Daily recording of the environmental conditions in the document storage areas.

**Essential Criteria**
- Previous Experience in a similar role.
- A flexible individual and able to demonstrate that you can work on your own initiative as well as part of a team.
- Strong administration, organisational & interpersonal skills.
- Have a good telephone manner and a proven track record in delivering a high level of customer service.
- Demonstrate the initiative and ability to accurately complete tasks within specific deadlines.
- Be highly visible and ready to assist the client as and when need arises with a flexible and helpful approach.
- Ability to interact with all levels in the company and with the client.
- Maintain confidentiality of information.
- Be able to communicate effectively, both over the telephone and face to face.
- Have a proactive, positive, “can do” approach.
- Proficient in the use of ms office packages including word, excel and powerpoint.
- Be able to demonstrate an ability to process a large number of visitors to PRONI quickly and accurately.

**Desirable Criteria**
- Previous experience in a multi-functional FM contract including cleaning, catering, security and building/m&e.
- Supervisory/management experience in a related role.
- Previous experience managing a room booking system and arranging hospitality events.

**Additional information / comments**:
The above list highlights the key aspects of this position and is not intended to be exhaustive. All staff are expected to deal with other contingencies that may arise. All staff are also required to actively support the Company regarding operational, technical and personnel issues. This job description may be amended to reflect corporate policy and the goals and objectives of the Company.

Work Location: In person