Technology Support Administrator

6 months ago


Manchester, United Kingdom HSS Hire Group Full time

The HSS ProService team are looking for a Technology Support Administrator to join them, where you'll be assisting customers and HSS physical branches to efficiently utilise the ProService ordering system; ensuring that administrative documents are up-to-date, and the User Experience of the system is the best that it can be.

Working with the wider team, this role will be customer service-focused, making sure that issues are resolved and that communication is always at the forefront.

**This role is mostly remote with the ad-hoc team meetings at our head office in Trafford Park, Manchester.**

This would be an ideal change of role for individuals who have a customer service based background such as hospitality or retail - so if you have this experience, don't hesitate to apply

What will you do?
- Assisting both colleagues and customers with training on each platform as the systems progress.
- Keep training documents and records up to date.
- Communicating regularly with our colleagues and customers to ensure they are getting the best user experience.
- Arrange video conferences with our customers / colleagues to help them get maximum benefit out of using the systems and continuously support them with any user issues they may be experiencing.
- Work closely with the rest of the Tech team outlining any issues you experience along the way so they can log and arrange a resolve quickly and efficiently.

**What do you bring?**
- Communication skills
- Time management and organisation
- Team collaboration
- Basic IT skills

**What do you get back?**
- **20 days **days holiday allowance (increased to 25 days when you hit 5 years of service)
- Holiday buy scheme giving you the option to purchase an extra 5 days FTE of annual leave
- Free hire from our core range and 50% off for friends and family
- Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, Healthcare Cashplans and a Wellbeing platform
- You will also receive all necessary work wear and PPE, and you'll be given full induction upon entry to your new position.
- We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme

HSS is an industry leader in providing tools, equipment, and support services for a range of businesses across the UK and Ireland. Our extensive selection of over 9,000 products allows us to go the extra mile for our customers. We are dedicated to advancing our industry with cutting-edge technology and were the first hire company to offer customers the option to order online. We are continuously striving to add new tools and features to our services and are proud of the progress we have achieved.

**We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce - please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.



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