Service Asset

5 months ago

Reading, United Kingdom Thames Water Utilites Full time

In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities and the environment to thrive.

As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround.

We are recruiting for a Service Asset & Configuration Management (SACM) Lead with specific knowledge of Discovery to help plan, deliver, and maintain the continual evolvement of our internal CMDB and associated processes. Key to delivering this will be the implementation of a newly defined Configuration Management Plan (CMP), for which the SACM Lead will have a pivotal role in its establishment and ongoing success.

**What you’ll be doing as a Service Asset & Configuration Management (SACM) Lead**

With proven experience of working within a CMDB / Discovery environment, this role will focus on Discovery aspects with a remit of identifying, planning, and establishing methods of discovering data and managing relationships within the CMDB. Ensure that the quality of the data within the CMDB is accurate, validated, and maintained throughout its lifecycle.

Working within a team and alongside the SACM Manager, the SACM Lead will have oversight of the implementation of appropriate governance frameworks and controls, ensuring all stakeholders adhere to the SACM processes and achieve ongoing quality of data within the CMDB. Collaborate with relevant stakeholders to identify and agree Service Mapping of business services, and ensure related items are correctly mapped within the CMDB.

Base Location: Clearwater Court, Reading - Hybrid

Working Pattern or hours: Full Time (36 hours a week)

**What you should bring to the role**

We want to bring together a team of brilliant tech minds with game changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:

- A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
- Obsessed with data. Obsessed with excellence.
- People who think and behave differently to the way we do. People who don’t want to just be another cog in the machine.

**You will also be able to demonstrate**:

- Experience of implementing a Configuration Management Plan (CMP).
- Experience of delivering and evolving an efficient SACM function.
- Excellent understanding of SACM and CMDB Management.
- Experience of Cloud technologies including the lifecycle within a CMDB.
- Experience with ServiceNow, specifically CMDB, CSDM and Discovery.
- Knowledge of integration and architecture concepts.
- Effective communication and collaboration skills.
- Ideally ITIL certified.
- Experience in working with 3rd party delivery partners.
- Stakeholder Management.
- An understanding of current industry trends and technologies.

**What’s in it for you?**
- Competitive salary up to £65,000 per annum
- Annual Leave 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments - Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

**Who are we?**

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

**Working at Thames Wate**r**

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Find out more about working at Thames Water.

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