CRM Executive

6 months ago

Manchester, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

**About Ingenuity**:
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. End-to-end, global, and scalable, our proprietary tech platform represents a single, unified solution, overcoming challenges and taking brands direct-to consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Technology is the driving force behind THG built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof. Encompassing everything from hosting and data science to warehousing and fulfilment, we simplify the minefield of digital commerce, and enable brands to form direct and meaningful relationships with their consumers.

**About the Role**

**Responsibilities**:

- Day-to-day management of CRM execution for a portfolio of global clients
- You will maintain relationships with our established clients and have responsibility in the production and assistance of weekly, monthly and quarterly reports and face to face calls.
- Analyse and report on campaign performance, presenting findings to relevant stakeholders and identifying opportunities for improvement.
- Segmentation of the customer database using in-house CRM tools.
- Support the wider CRM team to achieve the monthly revenue targets and channel KPIs.
- Be a champion for CRM in the business.

**Requirements**:

- 1 years' CRM experience
- Degree level qualification in marketing desired but not essential
- Experience in understanding data and building segments of customers
- An ability to adapt and take on new responsibilities
- Excellent teamwork and communication skills

**Benefits**:

- Competitive salary
- Onsite Doctor
- Employee discounts
- Gym Discounts
- Company bonus scheme
- Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

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