Bank Support Worker

6 months ago

Worthing, United Kingdom Recovery Lighthouse Full time

**BANK SUPPORT WORKER (RECOVERY)**

Do you have a passion to help people? Come and work for The UK's leading Alcohol & Drug Rehab provider. As a Support Worker, at our centre in Worthing, the benefits are endless.
- **You will have endless job satisfaction, and make a difference to people's lives**:

- **You can be a support system for others, and your presence will have a huge impact**:

- **Your experiences as a Support Worker can shape who you are and the decisions you make in life**

We pride ourselves on having a great team of dedicated addiction specialists, and provide a safe place to heal and feel secure with the best possible care and treatment.

**The benefits of being a Support Worker in the team**:

- Supportive PDP
- Training and development opportunities
- On-site parking

**Main duties of the Support Worker**:

- Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
- Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
- Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
- Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
- Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
- Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
- Oversee and or conduct effective intake, assessment and discharge interventions.
- Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
- Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
- Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
- Assist in the transfer of individuals between agencies and services.

**Essential criteria**:

- NVQ Level 2 qualification in Health and Social Care or equivalent.
- Good organisational skills and time management skills.
- Good verbal and written communication skills at all levels.
- Ability to work on own initiative and as part of a team.
- Competent within the demands of the role in Word, Outlook and Excel
- Ability to undertake lone-working safely and effectively.
- Ability to negotiate and influence effectively in terms of professional boundaries.
- Ability to develop and review risk management plans.
- Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
- Capacity to handle intensive and pressurised situations.
- Strong customer service skills.

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift

Work Location: In person

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