Warehouse Shift Team Leader

5 months ago

Cardiff, United Kingdom Eakin Healthcare Group Full time

**ABOUT THE ROLE**

Reporting to the Warehouse Shift Manager, to assist in covering all aspects of day to day running of the Warehouse and Customisation Facility, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreements and departmental KPIs. Manage inspection of all in-coming materials / products.

**KEY ACTIVITIES**

**Resource Allocation**
- Supervise staff to ensure the day to day activities of the department, can achieve excellent customer service, high productivity, and a safe work environment.
- To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.

**Controlling Internal & External Material Flows**
- Support and coordinate the goods in / out process ensuring materials and goods are handed in a safe and orderly manner.
- Liaise with the carriers used to ensure efficient delivery to customers.

**Stock Analysis & Control**
- Ensure that the quality of the product, storage conditions and service within the department is maintained at the highest possible standards for the customer.
- Maintain the accuracy of stock always using stock rotation and by promptly investigating any stock discrepancies.
- Maintain quality, batch control and traceability of stock and to ensure the department operates to the quality manual.
- Supporting with the process of accurate and periodic cycle counts and stock takes.
- Organise goods returned stock in accordance with the goods return policy.
- Ensure the association of all products to the correct barcodes were applicable.

**Other**
- Liaising with other departments within the business group to ensure the common goal is achieved.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
- To be aware of site security and a key holder for the site.
- To adhere to the company’s Quality policy and Environmental policy.
- Maintain a system of document control and archiving.
- Be prepared to undertake any internal / external training as required.
- To be flexible as possible with working hours at times of heavy workload.
- To undertake other duties as may be reasonably required.

**KEY SKILLS**

**Essential**
- Supervisory experience of a team within a warehouse environment.
- Experience in using digital warehouse stock control systems.
- Computer literacy.

**Desirable**
- Bendi forklift certification.
- Warehouse system experience e.g. SAGE, SAP.
- First Aid trained.
- Warehouse relevant training, COSH etc.

**KEY WORKING RELATIONSHIPS**

**Internal**
- Medium /Large team working at Cardiff DC.
- Working closely with other internal departments to ensure a quality service is maintained.

**External**
- Meeting and communicating with product suppliers, couriers acting on behalf of the business, plus any other visitors to the warehousing site.

**ADDITIONAL INFORMATION**
- Support in supervising and coordinating a team of senior and general operatives
- Ensure the correct method of carrier is used, plus effectively control stocks to reduce loss.
- Must be able to commute to the Cardiff DC site, plus also be open to travel elsewhere within the UK
- Hours of Work: 37.5 hours per week between the hours of 6.00am - 5.30pm Monday to Friday with a 30-minute unpaid lunch break. Additional hours may be required to meet business need.

**COMPETENCIES**

**Problem solving **- Generates and promotes solutions. Sees clearly which is the best way forward. Able to make decisions and commitments within appropriate time frame.

**Strategic Awareness** - Maintains a strong awareness of long-term goals and plans, keeping the future eventualities and possibilities in mind. Thinks in a global way and sees the bigger picture. Is likely to make impact on future direction and outcomes

**Resilience** - Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.

**Networking** - Feels relaxed about relating to people and soon forges and builds relationships. Works well in an environment of mutual support and information sharing. Is not afraid to direct people or ask for their help.

**Team Working** - Enjoys participating in group activities and likes to work in close proximity with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

**Leadership** - Likes to take charge of, control and direct the people and activities in their work arena. Clearly sees the way ahead, influences and encourages others to follow their lead in order to achieve goals.

**People Management** - Enjoys identifying and growing talent, encourages and fosters a collaborative approach and holds team members acc

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