Customer Support Representative

4 months ago

Islington, United Kingdom Architectural Decorators Ltd Full time

**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?**

**If so, this could be the role for you**

Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.

We are looking for a Customer Support Representative to join one of our bust project-teams workin in Islington.

**Main Duties**
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents

**Essential Skills/Knowledge**
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge

**Package**
- Salary - £23,000 to £27,500
- Hours - Monday to Friday, 8am to 5pm (1hr for lunch)
- 21 days of holiday + bank holidays and Christmas closure
- Birthday day off
- Company branded uniform, PPE, Work Phone, iPad

**Additional Information**
- DBS check will be carried out on your behalf at the companies expense
- Eligible to work in the UK
- Six Month Probationary Period
- As part of the interview process you will be required to complete an aptitude test

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,500.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday
- No weekends

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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