Technical Assistant
4 days ago
Alexander Steele are delighted to continue working exclusively with a global food manufacturer on an exciting role Our client is looking for a Technical Assistant to join their team in Leicestershire. This is an excellent role for someone who is looking to take a step up in their technical career.
**On offer**:
- Salary is £28,000 - £30,000 doe
- Enhanced pension
- 33 days holiday inclusive of bank holidays
- Working Monday to Friday with 2/3 days a week WFH
- Excellent career development opportunities
**The role**:
**Reporting **to the Technical Director, the Technical Assistant will support the Technical Account Manager in managing all technical aspects of large customer accounts and will have sole responsibility of a specific customer account as agreed with the Technical Director.
Tasks will include:
- Product specifications: Creating, maintaining and updating all customer specs accurately.
- Customer complaints: Acknowledgement and recording of customer complaints, informing the necessary departments of the complaints, Agree up action to be taken in conjunction with TAM, Respond to customer in agreed time-scales, produce complaints report for meetings.
- Customer interaction: Work with TAM and colleagues to ensure customers are replied to on matters such as label approvals, specification information, completion of questionnaires and general queries
- Audits / Customer visits: Support TAM with audits, customer visits and provide audit reports
- Analysis and Testing: Prepare samples and sent to laboratories
- Administration and database: Maintain product information database and ensure databases are updated in a timely manner
- Have a degree in food or the equivalent in experience working within food manufacturing
- Experience dealing with UK Retailers or food service is desirable
- Experience working with specifications
- Good interpersonal skills dealing professionally with contacts both within and outside of the company
- Ability to work on own initiative
- Computer literate (Microsoft word, excel and PowerPoint)
For more information please do not hesitate to contact Tracey at Alexander Steele Recruitment.
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wigston Magna: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Wigston Magna
Reference ID: TFTA1
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