Community Coordinator-bristol

7 months ago

Bristol, United Kingdom FareShare Full time

**Job Description - Community Coordinator-Bristol**

**Reporting to**: Regional Manager

**Location**: Bristol

**Contract**: Permanent

**Hours**:Full time, 35

**Salary**: £21,651 - £22,790

**About FareShare**

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions in to food insecurity. FareShare has a plan to help tackle the cost of living crisis using England’s surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

**FareShare’s Strategy & Vision**

**Vision**: We have the vision of a UK where “No good food goes to waste”.

**Mission**: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

**Our Purpose**:We are doers. We are a community. We change lives.**

**Our Values: Passion** - for our cause and the challenge that lies ahead

**Ambition** - to go the extra mile and drive the change that must happen

**Respect** - for ourselves, each other, our volunteers, our partners and our beneficiaries

**Collaboration** - it’s only by working with others that we can be stronger

**Focus** - on providing the best service possible so that we deliver and achieve the most for our clients/customer

**The role**

**Main areas of responsibility**
- **Charity account management**:You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements.
- **Community Capacity Building**: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need.
- **Sustainability and Compliance**: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance.
- **Retailer Engagement**:You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus, you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise.
- **FareShare Network Engagement**: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs.

**Person Specification**

**Essential** Criteria
- Have exceptional relationship building skills with a range of stakeholders
- Be a strong communicator who is able to engage with a variety of audiences.
- Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism
- Strong problem solving skills
- Self-manage your own performance and workload.
- Have initiative and innovative thinking, in order to shape new/different ways of working
- Have strong IT skills
- Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK.
- Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region.

**Desirable**
- Level 2/3 Food Safety training is desirable, but training will be provided.
- Have previous experience working with constituent relationship management (CRM) s

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