Credit Controller

6 months ago

Derby, United Kingdom Alexander Mann Solutions (AMS) Full time

**Job description - summary**
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources.

We are looking for a Strategic Collections Specialist for a contract based in on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet’s vital power needs.
**Job description - the role**
This role involves managing high-volume accounts to reduce aged debt and meet end-of-year targets efficiently. Responsibilities include resolving disputes, conducting debt reviews, escalating issues as needed, liaising with customers, issuing statements, and reconciling cash.
**As a Credit Controller you will be responsible for**:

- Producing and sending Statements of Account and Reminder Letters to customers
- Proactively calling customers early in the cash collection cycle to confirm receipt of invoices and / or identify any disputes preventing payment.
- Maintaining on-going customer contact through the monthly Collections cycle in line with the defined segmentation and prioritisation process
- Ensuring all customer contact records are input to the ERP system
- Obtaining and recording customer promises to pay and any disputed amounts and escalate, if necessary, through the agreed dispute escalation process
- Building good working relationships and trust with all external customers and the business representatives, e.g., Commercial, Aftermarket & Logistics’ teams.
- Resolving disputes that are under your control in an efficient and effective manner utilising the ERP system
- Supporting local and business debt management meetings
- Carrying out customer visits as required
- Creating and auditing how to guides for tasks undertaken
- Credit Management experience
- Proven ERP Accounts Receivable system experience
- Ability to work under pressure & tight deadlines
- Flexibility & adaptability to an ever-changing environment
- Ability to communicate verbally and in writing with both internal & external customers
- Good numerical skills
- Proven team player
- Customer focused attitude
- Good level of IT literacy, particularly Excel related

**Next steps**

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Job Reference: RRB00733

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