Quality Control Analyst

3 days ago


Redhill, United Kingdom Reed Business Support Full time

This role ensures that the quality monitoring framework is effectively implemented and that issues relating to quality and compliance are addresses in a manner that is consistent with the company's overall strategy. You will do this by checking work toensure policy and procedures are followed to a high-quality standard to ensure customers have a world class experience when making contact with the relevant department (Customer Services, New Business, Collections and Recoveries).

You will work closely with other departments around the business as well as our joint venture organisations.

This is a varied and interactive role where no two days are the same and will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

What you’ll be doing
- Carry out quality checks in line with the agreed standard checklists and provide feedback and results in the agreed format
- Monitor performance ensuring that employees are FCA compliant and meet the required quality standards, providing support and guidance where weaknesses are identified
- Highlight any employees who fail to meet minimum quality standards to the appropriate Line Managers via consequence management
- Resolution of queries in a timely and efficient manner
- Monitor administration process and PPI case handling process within the department making suggestions for improvement where necessary
- Working closely with the Quality Control Team Leader to ensure quality standards are maintained and improved.
- Accustomed to working under pressure, achieving targets set, prioritising workload to achieve tight deadlines and displaying a proven track record in delivering results
- Deal with or escalate any identified risks in relation to our risk policies and/or legislative and regulatory guidelines in accordance with the company's group risk framework

What we’re looking for
- Proven track record in successfully achieving objectives, particularly in respect of meeting quality and compliance elements of previous role
- Knowledge and experience of FCA requirements, specifically TCF guidelines
- Excellent attention to detail with a real passion for delivering exemplary customer service.
- Ability to work well under pressure and to tight deadlines
- Highly organised and possess strong planning skills
- Receptive to change
- Adequate computer literacy and numeracy skills
- Good verbal and written communication skills
- Strong interpersonal skills
- A team player, whilst also being able to work autonomously
- Previous experience and knowledge of Customer Services, Customer Relations, Collections, Recoveries and New Business is desirable
- Previous experience of quality monitoring - either from a dedicated quality role or as part of another role is desirable
- Quality Control / Audit Experience is desirable

The hours of work are Monday - Friday 9am - 5pm

Salary is £23,600 per annum

The role will require you to work permanently in the office until the end of your probation period and then come into the office 2-3 days a week.



  • Redhill, United Kingdom Lloyd Recruitment Services Ltd Full time

    Opportunity for an experienced individual to join a leading employer, who recognises that without their employees they wouldn’t be successful and who rewards loyalty. **Perks**: Salary £23600 - £24100, performance related bonus of between 10% - 22%, retirement plan policy, flexi holiday - buy or sell up to five days, discounted products both online and...

  • Quality Controller

    1 week ago


    Redhill, United Kingdom YourRecruit Group Full time

    We have an exciting opportunity for a **Quality Controller,**to work for a leading financial services organisation whom offer continued growth and development for all employees. The purpose of this role will be to ensure the quality monitoringframework is effectively implemented and that issues relating to quality & compliance are addressed in a manner...

  • Quality Controller

    3 days ago


    Redhill, United Kingdom YourRecruit Group Full time

    We have an exciting opportunity for a **Quality Controller,**to work for a leading financial services organisation whom offer continued growth and development for all employees. The purpose of this role will be to ensure the quality monitoringframework is effectively implemented and that issues relating to quality & compliance are addressed in a manner...

  • Retail Risk Analyst

    3 days ago


    Redhill, United Kingdom Lloyd Recruitment Services Ltd Full time

    **Retail Risk Analyst** **£30,000 basic ** 26 days holiday + Bank Holidays ** Excellent Pension Contribution ** Private Medical Cover ** 12-month Fixed Term Contract** Our client is an instantly recognised name, and are now in a position of being able to introduce a new Risk Analyst to join their Retail division for initially as 12 month fixed term...

  • Business Analyst

    16 hours ago


    Redhill, United Kingdom raymond associates ltd Full time

    **The Company** Our client is leading the way in providing integrated information and data management, technology, recycling and commercial relocation services. They are also leading the way in ensuring that their people have the development opportunities and sustainable careers that are important to them, in an environment which is fun and...

  • Credit Controller

    5 days ago


    Redhill, United Kingdom Reed Accountancy Full time

    I am urgently seeking a **Debt Recovery Analyst, **for a key client of mine in central Redhill. My client is looking for additional help in their very busy department for the next 5 months.You will be taken on a temporary contract and paidweekly.They work 35 hours per week and this role will be 100% office based. **Job dimensions**: Working in a highly...


  • Redhill, United Kingdom Capita Full time

    **Collections MI Specialist** **Hybrid working: 2-3 days in Redhill** **Salary paying up to £39,000** An exciting opportunity has arisen for a Collections MI Analyst to work with a leading Finance company based in Redhill. The role will involve: - Complete all Collections and Recoveries MI and reporting - Review and improve the existing MI and...

  • Credit Risk Analyst

    5 days ago


    Redhill, United Kingdom Reed Accountancy Full time

    I am urgently seeking an experienced **Credit Risk Analyst,** for a key client of mine based in Redhill (this is an office based role so you will need to be able to get there on a daily basis). Reporting to the Credit Risk Manager, you will be based within the Income & Operations department who are responsible for limiting the bad debt risk through...

  • Finance Analyst

    5 days ago


    Redhill, United Kingdom Page Personnel Finance Full time

    Our client a highly Successful International Organisation are currently recruiting for a Finance Analyst based in Redhill, Surrey but the client has a good Hybrid Working Pattern **Client Details** Our client a highly Successful International Organisation are currently recruiting for a Finance Analyst based in Redhill, Surrey but the client has a good...


  • Redhill, Surrey, United Kingdom Austin Fraser Full time

    Senior Financial Analyst NeededAustin Fraser is looking for a skilled Senior Financial Analyst to join our team on an interim basis. As a Senior Financial Analyst, you will be responsible for producing high-quality financial reports and ensuring compliance with relevant regulations.Job Requirements:Minimum 5 years of experience in financial analysis and...


  • Redhill, United Kingdom Byron Recruitment Full time

    This role is working for a well establised, global company who are creating a new division that you will be a part of. This role is hybrid and requires you to go in to the office twice a week. As a Cloud Security Analyst you are focused on the internal business and will be: - Taking a prominent role in reviewing the existing cloud security measures and...

  • Finance Analyst

    3 days ago


    Redhill, United Kingdom Grafton Banks Limited Full time

    Grafton Banks Finance is recruiting a commercial Finance Analyst for a large, global respected business in Redhill, Surrey. You will need to be a nearly or fully qualified accountant with previous analysis experience and confident Excel skills in order toapply. The role offers hybrid working. Key areas of responsibility include: - Prepare, evaluate and...


  • Redhill, United Kingdom Huntress Full time

    **Senior SQL Data Analyst** **Temporary - ongoing (possibility of a permanent role)** **Redhill, Hybrid working on offer, 2 days in the office max!** **£30,000 - £40,000 per annum depending on experience** My client, a reputable organisation based in Redhill, is looking to recruit a new Senior SQL Data Analyst ASAP to join them on a temporary role with...


  • Redhill, United Kingdom Willis Towers Watson Full time

    This is an exciting opportunity to join Technology and Administration Solutions (TAS) GB as the Calculations Analyst Delivery Lead, within the Calculation Analyst Sub Function of the Business Solutions function in TAS Technology. The Calculations Analyst Delivery Lead will be responsible for the function’s overall management and delivery, and will work...

  • Business Analyst

    1 week ago


    Redhill, United Kingdom WTW Full time

    You will be working as a Business Analyst responsible for gathering of business requirements for assigned complex projects. A high level of analysis expertise is required with a hands-on approach to undertaking the Business Analyst role. You will be joininga large team with diverse skills and experience, the job requires a motivated individual who is...

  • IT Business Analyst

    5 days ago


    Redhill, United Kingdom YourRecruit Group Full time

    Our client, based in **Redhill**, an exceptional financial services organisation who operate globally, are looking for an experienced**Technical Business Analyst** to join them on a **12-month FTC** to support with this critical project. As a Customer Screening Business Analyst, you will be joining the IT Team in the upgrading of the screening technology...

  • Business Analyst

    1 month ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Business Analyst

    1 month ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Business Analyst

    1 month ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Business Analyst

    1 month ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...