Sample Coordinator
6 months ago
Sample Co-ordinator / Customer Co-ordinator - Part-Time - Trafford Park, Manchester
Sample Co-ordinator / Data Processing / Customer Service Co-Ordinator required to join a dedicated customer service team based in Trafford Park, Manchester.
**Salary**: £23,500 pa (pro rata)
**Hours**: Max 20 hours (10am - 2pm) 5 days per week on-site in Trafford Park
Joining a customer service team as a Samples Coordinator, your role involves processing sample requests accurately and efficiently, ensuring timely delivery to customers.
**Key Tasks**
- Process and allocate web sample requests
- Pick, pack, and dispatch samples promptly
- Resolve any issues with customers, sales team, and suppliers
- Manage in-house sample stock
**Training & Development**
Work independently with support from the team. In time you will develop a deep understanding of the companies products and processes.
**Management Info & Documentation**
Access in-house reporting software and supplier portals. Receive regular feedback from managers.
**Standard Duties**
Provide cover for the full-time Coordinator when needed.
**Contacts**
Report to the Customer Services Manager. Collaborate with sales and admin teams.
**Requirements**:
- Great Communication skills
- Customer service or data processing experience ideal
- IT literacy (Microsoft 365 or equivalent)
- Good organisational skills
**Desirable**
- Knowledge of sales order processing software and / or customer relationship management systems
**Benefits**
- Quarterly and annual bonus schemes increasing earning potentials based on business and individual performanc
- 5% matching salary sacrifice pension
- Referral scheme with a cash bonus
- Sharesave Plan - Save as you earn
- Life assurance paying 2 x your salary
- Enhanced Health and Eye care Support
- Free access to GP services, 24h mental health and wellbeing resources via Teladoc
- Cycle to work scheme
- 23 days holiday increasing with service + bank holidays (pro-rata)
- Celebrated anniversaries and birthdays
- Annual social events
**Job Type**: Part-time
**Salary**: £23,500.00 per year
Expected hours: 20 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Manchester, M32 0QT (required)
Ability to Relocate:
- Manchester, M32 0QT: Relocate before starting work (required)
Work Location: In person
Reference ID: N0U00001
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