Complex Case Complaints Officer

2 weeks ago

Kennington, United Kingdom Kent County Council Full time

Advert
An opportunity has arisen in the Children’s Complaints and Customer Care Team for a complex case officer to join our busy team.

The office base for the team is Kroner House, Ashford, but flexible working options are available in terms of hours and location, including working from home. There is an expectation you will be able to attend team days in the office on a regular basis.

You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate. The role will enable you to work closely and collaboratively with stakeholders from across the Directorate to provide quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.

We are looking for someone who has experience or knowledge of a broad range of policy and service issues across Integrated Children’s Services and SEND.

If you are an excellent communicator, have exceptional attention to detail, and can support staff to write robust and comprehensive responses to complaints, then we want to hear from you.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details
- To have an informal discussion in confidence about the role please contact: _
- Claire Thomson, Children’s Complaints and Customer Care Manager_

About The Company
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