Complex Case Complaints Officer

5 months ago

Kennington, United Kingdom Kent County Council Full time

Advert
An opportunity has arisen in the Children’s Complaints and Customer Care Team for a complex case officer to join our busy team.

The office base for the team is Kroner House, Ashford, but flexible working options are available in terms of hours and location, including working from home. There is an expectation you will be able to attend team days in the office on a regular basis.

You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate. The role will enable you to work closely and collaboratively with stakeholders from across the Directorate to provide quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.

We are looking for someone who has experience or knowledge of a broad range of policy and service issues across Integrated Children’s Services and SEND.

If you are an excellent communicator, have exceptional attention to detail, and can support staff to write robust and comprehensive responses to complaints, then we want to hear from you.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details
- To have an informal discussion in confidence about the role please contact: _
- Claire Thomson, Children’s Complaints and Customer Care Manager_

About The Company
Work that works for you and us - let’s talk flexibility

  • Trainee Technical Support Officer

    5 months ago

    Kennington, United Kingdom Kent County Council Full time

    Advert We have an exciting opportunity to join the Highways Asset Management and Inspections Team as a Trainee Technical Support Officer in our Highway Definitions service This post will play an important role in the delivery of our Highway Definition service that includes the maintenance of our National Street Gazetteer data, along with the provision of...

  • Repairs Officer

    5 months ago

    Kennington, United Kingdom Watmos Community Homes Full time

    **12 Months’ Fixed-Term with the possibility of becoming permanent.** This role involves: - Delivering a high-quality repairs management service by ensuring the needs of residents are met throughout their tenancies. - Providing an efficient and comprehensive administrative support including receiving repairs enquiries, raising repairs, answering queries...

  • Family Law Secretary

    4 weeks ago

    Kennington, United Kingdom Insight Select Full time

    Job Summary:Insight Select is seeking a skilled Family Law Secretary to join their team on a permanent basis. The successful candidate will have experience working as a secretary within a busy practice in the family department.Key Responsibilities:Provide full administrative support to the family law team, including preparing court documents and managing...

  • Administrator

    5 months ago

    Kennington, United Kingdom Get Set UK Full time

    **Administrator (**Call Centre Representative - Refugee Employment Programme (REP) **Location**:Kennington London **Salary**: £21,000 - £24,000 **Working hours**: Monday - Friday **Job Type**: Permanent Get Set UK delivers high-quality services within local communities across a range of sectors including employment, skills and refugee support. We...

  • Recovery Worker

    2 months ago

    Kennington, United Kingdom Turning Point Full time

    Job Introduction Everyone’s Turning Point is unique. It’s the moment when they realise they’ve made a small, but important, step forward. Very often, that small step is the start of something bigger, but only when the right support, advice and services are in place. That’s where you come in. You’ll make a real difference to their lives as you...

  • Operations Department Head

    2 months ago

    Kennington, Greater London, United Kingdom CV-Library Full time

    Operations Department Head (Fitness to Practice) - Regulatory Body - 1 Year contract - £54,000 to £58,000 - Hybrid - London A leading regulatory body is looking for an Operational Department Head / Manager (Fitness to Practice department) to join its team on a 1-years contract to cover maternity leave. The person will lead, motivate, and provide...

  • Data Engineer

    4 weeks ago

    Kennington, Greater London, United Kingdom CV-Library Full time

    Data Engineer With a family feel and beautiful offices, this successful FTSE-listed company is looking for a Data Engineer with strong skills and experience in SQL Server, Power BI and Data Warehousing (SCD Slowly Changing Dimension or cubes of a time-series nature), and API integration.    You will have the opportunity to be mentored and work...

  • Data Engineer

    2 weeks ago

    Kennington, Greater London, United Kingdom VC Talent Full time

    Data EngineerWith a family feel and beautiful offices, this successful FTSE-listed company is looking for a Data Engineer with strong skills and experience in SQL Server, Power BI and Data Warehousing (SCD Slowly Changing Dimension or cubes of a time-series nature), and API integration.   You will have the opportunity to be mentored and work closely with...