Service Assistant

1 month ago

Coventry, United Kingdom Inchcape Full time

**Service Assistant, Mercedes-Benz Coventry**

**Salary £24,382.80 + OTE + Company Benefits**

**Contractual Hours: 45 Hours**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

**Purpose of the role**
As a Service Assistant you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

**Job Responsibilties**
- Meeting and Greeting Customers who walk in and require an appointment
- Taking appointment calls and vehicle query’s
- Booking Vehicles in for work
- Loading Diary
- Allocating Collection and Delivery slots
- Allocating Loan cars
- Job card preparation for Retail, Used, And new cars ensuring accuracy of all details
- Checking the Brand's systems for manufacture updates and Re-calls
- Providing quotations for repairs and servicing
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a customer service role Hold a Full UK driving licence

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**:To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

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