Customer Service Advisor
3 weeks ago
An exciting opportunity for a Customer Service Advisor to join a well established Software business, based in Macclesfield, with the opportunity of Hybrid / remote working. You will be working within the Support team, being the first point of contact forcustomers, assisting customers with any system issues and helping solve the customers query within a timely and professional manner.
**Client Details**
Our client are a well established software business based in Macclesfield, they are currently going through a period of growth and are looking to expand their support team. Our client offers great career progression, flexibility of hybrid /remote working,competitive salary and excellent benefits.
**Description**
Duties of the Customer Service Advisor will be:
- As a Customer Service Advisor, you'll be the first point of contact for the customers supporting with system issues
- provide software support for UK Customers
- Liaising with customers to establish and fully understand the root cause of issue
- Problem and query resolution
**Profile**
- To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
- Ability to work well under pressure.
- Experience in a customer focused role is preferable.
- Excellent verbal and written communication skills.
- Strong IT skills
**Job Offer**
- Salary £19,000
- Hours - Monday - Friday, working shift patterns on a rota basis, including 1 in 6 weekends
- Great company benefits & discounts
- Generous holiday allowance
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