Veterinary Reception Team Leader

3 months ago

Bicester, United Kingdom Bicester Vets Full time

**The Role**:

- The Reception Team Leader is a key role in leading and empowering the front-of-house team to deliver an excellent experience to our clients and visitors to the practice. It will require you to work closely with Senior Team members. An important aspect of this role is to continuously lead by example and promote positive staff morale. _

**Main Purpose and Goals**
- Promote an excellent image of our practice.
- Be efficient and helpful to all clients, under all conditions.
- Assist in monitoring and responding to client feedback.
- Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times.
- Assist the reception team in creating a harmonious culture in line with our values and vision.
- Demonstrate positive leadership; lead by example, motivate and boost employee morale.

**Key Responsibilities**
- Play an active leadership role in the team.
- Communicate regularly with your reception team.
- Regularly meet with Senior Management Team members.
- Arrange CPD for receptionists.
- Perform reviews and personal development plans, ensure all the team reach their potential and fulfil their goals.
- Ensure new starters experience an effective on-boarding process.
- Maintain company protocols including behaviour and appearance to promote a professional image at all times.
- Rota management, which may include covering occasional shortages due to sickness and holiday (including weekends and late shifts).

**Experience Required**
Experience in motivating, managing and developing a team in a client care environment. Previous veterinary experience desired but not essential.

**Skills & Abilities**
- Excellent oral and written communication skills.
- A good standard of education including minimum English and Mathematics at GCSE level or equivalent.
- Proficient IT skills, competent with Word, Outlook and Excel.
- Team Leadership/management.
- Multi-tasking skills including ability to prioritise and be organised.
- Approachable and empathetic.
- Work well under pressure.
- A team player.

**The Package**
- Rate of pay: £27,000-£30,000.
- Employer pension contribution.
- 5.6 weeks holiday including bank holidays.
- Company sick pay scheme.
- Generous staff discount.
- Training budget.
- Summertime staff and family barbecue & Christmas staff and partner’s party.

**Salary**: £27,000.00-£30,000.00 per year

Expected hours: 37 - 40 per week

**Benefits**:

- Cycle to work scheme
- Employee discount
- Sick pay

Work Location: In person

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