Senior Manager, Guest Entertainment Programme

2 weeks ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences, but relevantskills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunityto discuss reduced hours and job share arrangements.

**The Role**

The role of **Senior Manager - Guest Entertainment Programme**leads, drives and ensures the delivery of our onboard guest experience for entertainment and leisure is best in the industry. We will do this through dynamic guest programme management,matching and tailoring our booked acts to meet our guest expectations and brand vision.

You will:

- Actively participate in driving efficiencies and improvements across the department with end-to-end guest experience in mind.
- Work closely with the P&O Cruises Guest Experience and Brand/Product team to deliver, exceed and excite our Guest Entertainment and Leisure Programme whilst also identifying opportunities to further delight our guests through constantly refreshing and updatingour programmes ensuring guests are offered innovative and interesting activities
- Operationalise the brand direction and product specifications within budget and on time.
- Lead and develop the capability of on board and shore Entertainment, Production, Technical and Booking teams to execute and deliver extraordinary travel experiences across multiple guest touch points.
- Embed new, and existing Leisure activities and Entertainment talent, ensuring that P&O Cruises maintains its position and determination to be Britain’s no1 Holiday Choice.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.

This role is a CUK06 and is offered on a full time basis, with at least two days based in our Southampton office.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

- Management experience in dynamic large scale operational environment across multiple disciplines (travel, tourism, cruise, retail, entertainment)
- Proven ability to drive improvements in team performance, managing diverse teams, developing capability, and coaching talent across diverse specialisms
- The ability to Facilitate continuous improvement and operationalise brand and product specifications
- Excellent organisational, communication and planning skills
- Ability to manage remote workforce (extensive travel and 'on call’ response is required)

**Being part of our team has its advantages**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- A friendly welcome with help settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal

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