Senior Travel Consultant

4 weeks ago


Liverpool, United Kingdom Appreciate Group plc Full time

**Is this you?**

We are looking for a Senior Travel Consultant to maximise sales and profitability in line with current company guidelines whilst ensuring excellent customer service.

**As part of your role, you will**:
**Operational Accountabilities**
- Sell travel products in a professional & profitable manner thus encouraging repeat business.
- Complete relevant administration tasks efficiently further enhancing excellent service throughout.
- Action complaints in accordance with agreed company procedure to limit potential loss and/or escalation whilst also upholding our professional and efficient service.
- Ensure company and supplier knowledge is up to date to reduce the potential for staff errors and omissions in line with current travel industry guidelines and legislation.
- Work with the team and head of travel to aid the delivery and strategy of the offering by providing excellent service in turn increasing repeat business profit and revenue.

**Team and Culture**
- Build rapport with customers through professional service in turn encouraging repeat business and profitability.
- Show respect to colleagues and customers at all times to adhere to the company values and goals.
- Work collaboratively with head of travel and colleagues ensuring an effective and efficient operation.
- Work well and respectfully within team at all times.
- Develop effective working relationships with other Teams throughout the Business
- Maintain and/or exceed specified call monitoring efficiency and service target.
- Open and positive to feedback from supervisor to help ensure personal growth maintaining and/or improving service.

**Risk Management**
- Fraud prevention - Report suspected fraud to relevant point of contact in park management within agreed SLA to minimise any financial loss to the Company.
- Ensure compliance is adhered to, reporting any issues for rectification to relevant point of contact in park management to ensure Customer Service is of the highest standard and we meet all FCA guidelines.
- Staff error mitigation through personal awareness and positive reception to feedback and coaching further ensuring that we are providing the best customer service possible in line with company standards and practice.
- You have extensive travel industry experience
- You have excellent customer care
- You have a positive attitude
- You are a team player
- You have can build relationships
- You have knowledge of travel booking/admin systems
- You have commercial awareness
- You have knowledge of ATOL FCA GDPR PCI awareness and compliance

**What can you expect?**

As well as fabulous colleagues, amazing office space and engaging work, there are loads of additional benefits we offer right now:

- 25 days’ holiday per year, plus bank holidays
- Company sick pay from day 1
- Company pension scheme
- UK health care cover
- Staff Everyday Benefits card offering discounts with multiple retailers
- Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
- Fabulous kitchen space which offers free tea and coffee
- Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
- Flexible/smarter working and variable start times
- Family friendly leave
- Community volunteering policy which allows you 2 days per year to support the community with charitable events
- Hybrid working

**Salary**: Up to £20,500.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Liverpool, Merseyside


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