Café Assistant

5 months ago

Salisbury, United Kingdom Dinghams Cookshop Full time

**We are looking for someone to join our friendly team who is passionate about preparing delicious food and delivering great customer service.**

**Key areas of responsibility**:

- Serve customers efficiently with food and drink orders and take payments.
- Preparation of the cafe before, during and at the end of service.
- Offer customers a high standard of customer service and care.

**The role includes**:

- Demonstrating the highest standards of customer welcome and care when assisting customers and delivering orders to tables.
- Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
- Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
- Managing queues and meeting customer expectations, upsell to maximise profit.
- Service of hot and cold beverages, cakes and other food items.
- Keeping the areas tidy and clean including table clearing, removing dirties and waste.
- Handling customer complaints in the first instance and reporting feedback to the Managers.
- Working within established guidelines and operating procedures.
- Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
- Keeping up to date with special promotions and creating displays.
- Ensuring compliance with all legislation, H&S and food hygiene.
- Must be able to work Saturdays

**The personal skills that is required for the job**:

- Having a friendly and engaging personality, a good communicator, able to work under pressure.
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
- Knowledge of till operation and cash handling.
- Excellent standards of personal presentation smart appearance and articulate.
- To be self motivated and able to use your own initiative
- Food Hygiene training / qualifications.
- Trained Barista or with previous catering experience advantageous.

**Job Types**: Permanent, Full-time

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Store discount

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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