Remote Support Officer

3 weeks ago


Birmingham, United Kingdom Nacro Full time

**Remote Support Officer**

**Job type: Full time**

**Contract Type: FTC until 31/03/2024**

**Salary: £23,241 per annum**

**Hours: 35 hours per week (+ 5 hours paid lunch)**

**Location: Home-based, with occasional travel to the Midlands**

We believe that for people who end up in prison, it should be the start of somewhere better - not a road to nowhere. We don’t just talk about positive social change at Nacro. We do it every day: challenging unfairness, breaking down barriers, and giving some of the most vulnerable people the best chance at a second chance.

Do you want a career that makes a real difference to peoples’ lives? Do you want to work for an organisation that will invest in your personal development?

You’ve come to the right place Join our new team of Remote Support Officers across the Midlands.

**The role**

Working in close partnership with the Probation Service, you’ll conduct time-bound telephone assessments with adult males to identify their support needs and agree with them a tailored action plan. This may include the provision of support to end or sustain a tenancy, find accommodation or basic budgeting advice and liaison with other agencies. You’ll accurately record this information on our case management system before providing a comprehensive handover to the delivery team to progress the action plan with the Service User.

You will also conduct desk-based research to build knowledge of local support provision across the East and West Midlands.

**Who are we looking for?**

If you want to work as part of a dynamic supportive team who delivers results for the people we support every day, Nacro could be the place for you.

**Vetting Requirements**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,241.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Flexitime
- Sick pay
- Work from home

Schedule:

- Flexitime

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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