Plain Clothed Loss Prevention Officer

6 days ago

Birmingham, United Kingdom The Range Security Operations Centre Full time

Do you have store detective or security experience? That’s great But at The Range we firmly believe you don’t need experience to be good in this role. Surprisingly, some of the best and most successful members of our team have absolutely no background in loss prevention, security or even retail before they joined us. A major benefit of working directly for The Range Loss Prevention Team is you don’t need an SIA licence as you work ‘in-house’.
Working in loss prevention, our core values are honesty, integrity, and professionalism, if you share these values and can also bring enthusiasm, people skills and a willingness to learn then in return we will provide you with initial training, a competitive salary, flexible shifts, a range of benefits, on-going training, coaching and support in your journey to be the best store detective with the fastest growing retailer in the UK
So, what does a store detective do? As a member of the loss prevention team you may be live monitoring our state of the art CCTV which gives you a crystal clear ‘birds eye’ view of the entire store, you may be on the shop floor blending in as just another ‘customer’ looking for dishonest behaviour, you could be reviewing the security tagging requirements alongside the management team, you may choose to help train the store team on best loss prevention practices or even working alongside your team leader & area manager to support them during investigations.
No two days are the same and situations or incidents will occur which require split second decisions. At all times you need to be able to remain calm, professional and ensure everyone’s safety, no matter what.
After your initial training, your team leader and area manager will make regular visits, work alongside you delivering on-going training and continue to support you in whatever path you would like your career to take within The Range.
Job and salary
- Full time permanent contract, 44 hours per week with a 3-month probation period
- Salary - £24,024 with 28 day’s holidays (inclusive of PH’s.)
Your working week
- 5 days out of 7 (some weekend working is required)
- 4 x 9 ¾ hour shifts and 1 x 8 ¾ hours shift. These include 2 x 15-minute paid breaks and 1 x 45-minute unpaid lunch
- Hours and shifts may be varied for operational requirements or for extended opening periods (Christmas etc )
The benefits
- Flexible shift times and days off in line with the needs of the business
- Travel time & compensatory ppm (pence per mile) paid for travel outside nominated cluster of stores
- Up to 25% staff discount in all Range stores (after completion of probation)
- Up to 20% discount from our instore Dee Dee's/Iceland Cafes (after completion of probation)
- Cycle to work scheme
- Career progression
- On-going training, coaching & development

**Responsibilities**:

- To create a safe and secure working and shopping environment while operating within company policies and procedures and delivering against department KPI’s
- A robust and proactive approach to the identification, apprehension, detention and policing of dishonesty activity
- Inputting incident details onto our online reporting platform
- Collation of CCTV & physical evidence to support criminal and civil prosecutions
- Support the education of retail staff in loss prevention activity
- Create positive working relationships with retail teams, external law enforcement and intelligence sharing bodies to understand local issues and mitigate associated risk
- Identify and share best practice across area of responsibility
- Review and report on LP activity within stores
- Support proactive initiatives including out of hour’s searches and covert observations
- Identify and escalate incidents of internal theft/fraud or process issues resulting in a financial loss to the business
- Evaluate all areas of the business relevant to your role and make recommendations where efficiencies can be made, and or losses reduced
- Any other duties as directed by line management
Skills & Requirements
ESSENTIAL
- Car/motorbike license with own transport
- Good written and oral communication skills
- Excellent time keeping and attendance
- Ability to work under pressure whilst remaining calm and professional
- Excellent split-second judgement and decision-making skills
- Pro-active and able to show initiative, working on your own or as part of a team
- Ability to build relationships with retail management and external agencies
- Fully flexible working 5 days out of 7 (early/late/weekend working essential to the role)
PREFERRED
- Working within a plain clothed, retail loss prevention role over multi sites
- Ability to identify customer theft and make apprehensions within the law

**Salary**: £24,024.00 per year

**Benefits**:

- Casual dress
- Employee discount
- On-site parking

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