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IT Apprentice
4 months ago
Job description
IT Service Desk Apprentice
Birmingham Business Park / Solihull
**Salary**:
Your salary will be based on the Apprentice Minimum Wage for the first 12 months.
Our client is an Independent Freight Forwarder who are based on Birmingham Business Park have a great opportunity for someone to join a very successful IT department.
Overview:
The IT Service Desk Team is the first line of IT support provided to our colleagues working across the company, there are about 240 staff on site.
Working within the IT Service Desk team gives you the opportunity to tackle a wide variety of challenges offered by a busy and ever-changing work environment where communication is key, be it with our end-users or other colleagues within the IT department.
Role Specific Duties:
- The IT Service Desk Apprentice position offers a unique opportunity to learn a wide range of IT related skills.
- The applicant will deal with a wide range of IT equipment and systems including desktop PC’s, laptops, phones, printers etc.
The IT Service Desk Apprentice will be expected to:
- Provide remote telephone support to staff using remote services to troubleshoot and resolve any issue that may come your way.
- Analyse issues and diagnose to the best of their ability whilst keeping note of all information and, if unable to resolve upon first contact, raising a support ticket to pass to the relevant team that can help.
- Work in a fast-paced team of 10-15 staff
- Provide a high-quality customer service and technical advisory service to desktop users, resolve problems, maintain continuity of service and provide appropriate information and guidance, in order to achieve a high level of customer satisfaction and helpensure that the level of service and support matches or exceeds user expectations.
- Integrate with the team and the larger IT department, and find your path for career progression and an exciting career within IT.
Entry requirements:
- GCSE Maths and English (or equivalents) at grades 4+ (C or above)
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
