Spa Receptionist

6 months ago


South West London, United Kingdom Annabelle Charles Associates Ltd Full time

One of London’s most iconic 5 Star heritage hotels are seeking a Spa Receptionist with extremely high standards that enjoys 1st class guest relations in a luxury environment.

**Benefits**:

- £26,250 per annum
- Service charge bonus c£5,000 - £6,000
- Complimentary meals on duty
- Training and Development
- Uniform provided
- Fantastic company culture
- Supportive colleagues and management
- Annual Travel Card loan

**Responsibilities**:

- Welcome guests in a friendly and professional manner
- Promote and be confident with all facilities offered in the spa and leisure club
- Ensure a friendly and pleasant environment for all guests and employees
- Make reservations and follow up all enquires to maximise productivity
- Up sell retail and spa services to meet personal and team sales targets
- Be responsible for the taking of monies and banking
- Ensure presentation and grooming is immaculate and within the guidelines given
- Ensure all guests are served in a friendly, hospitable and immediate manner
- Ensure you are familiar with the hotel’s products and services, current promotions, policies, hotel VIPs and other important information.
- Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest’s full satisfaction
- Personally and frequently verify that guests are receiving the best possible service for the entirety of their visit

**Requirements**:

- Previous experience in a 5 Star, luxury environment
- Outstanding customer service and communication skills
- Excellent command of the English Language both written and verbal Immaculate personal presentation and grooming
- Microsoft Office and Opera experience preferred
- Fully flexible with the ability to work shifts to meet the needs of the business

If you are an experienced Receptionist that is passionate about exceeding customer expectations in a luxury environment, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £26,250.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- South West London, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 2 years (required)
- 5 Star Hotel: 1 year (required)

Work Location: In person

Reference ID: SPMLSR1207


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