Technical Support Admin Officer

2 weeks ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Technical Support Admin Officer**
**Reference no: Hillingdon RQ664376**
**Pay rate: £13.39 per hour PAYE**
**Role Length: This opening assignment is for 2-3 months**
**A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client**
**Minute taking skills and experience are essential for this role** A Technical Support Admin Officer is required to provide minute taking support to the Social Care teams such as Safeguarding case conferences, Fostering and Adoption Panel meetings and other high-profile meetings. The role can also involve updating databases, resolving queries, document management, supporting Social Work teams, internal and external communication and working with a range of IT systems. Key responsibilities:

- Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery.
- Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems.
- Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality.
- Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required).
- Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention.
- Resolve complex issues and queries in accordance with corporate procedures and policies.
- Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements.
- Take accurate minutes for team safeguarding/multi disciplinary meetings.
- Resolve complex financial queries (including payment enquiries) and ensure appropriate financial controls are in place.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- Minimum 5 GCSE level pass including maths and English, or equivalent.

**Experience**:

- Experience of supporting a multi-disciplinary team with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration).
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
- Experience of developing and maintaining good working relationships with clients, senior colleagues and Members of the Council.
- Experience of dealing sensitively with members of the public in a variety of situations.
- Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
- Ability to use financial systems i.e. Oracle.

**Skills**:

- Minute taking skills and experience are essential for this role.
- Admin skills including copy typing, word processing, mail merge, minute taking, audio typing and ability to use IT software.
- Able to maintain confidentiality at all times.
- Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems.
- Prepared to work flexibly to meet the needs of the service, including with other teams and other geographical locations, as and when required.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your rece

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