End User Computing Support

1 month ago


London, United Kingdom 055 Recruitment Services Ltd Full time

Job Summary:
**Responsibilities**:
Provide first-level technical support for desktop, laptop, and mobile device issues

Diagnose and troubleshoot hardware and software-related problems

Ensure compliance with software licensing agreements and updates

Assist in the setup and deployment of new hardware and software

Maintain accurate records of all requests, incidents, and repairs

Manage and maintain inventory of hardware and software assets

Collaborate with other technical teams to identify and resolve complex issues

Continuously improve the end-user experience through training and communication

**Requirements**:
High school diploma or equivalent, Bachelor's degree in Computer Science or related field preferred

Experience in a similar technical support role

Excellent customer service and interpersonal skills

Ability to troubleshoot hardware and software-related issues

Experience with Active Directory and Group Policy management

Familiarity with ITIL framework and ticketing systems

Strong problem-solving skills and attention to detail

Ability to work independently and collaboratively with other technical teams

Excellent verbal and written communication skills

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £180.00-£200.00 per day

Work Location: One location

Reference ID: MK4



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