End User Computing Support
1 month ago
Job Summary:
**Responsibilities**:
Provide first-level technical support for desktop, laptop, and mobile device issues
Diagnose and troubleshoot hardware and software-related problems
Ensure compliance with software licensing agreements and updates
Assist in the setup and deployment of new hardware and software
Maintain accurate records of all requests, incidents, and repairs
Manage and maintain inventory of hardware and software assets
Collaborate with other technical teams to identify and resolve complex issues
Continuously improve the end-user experience through training and communication
**Requirements**:
High school diploma or equivalent, Bachelor's degree in Computer Science or related field preferred
Experience in a similar technical support role
Excellent customer service and interpersonal skills
Ability to troubleshoot hardware and software-related issues
Experience with Active Directory and Group Policy management
Familiarity with ITIL framework and ticketing systems
Strong problem-solving skills and attention to detail
Ability to work independently and collaboratively with other technical teams
Excellent verbal and written communication skills
**Job Type**: Part-time
Part-time hours: 16 per week
**Salary**: £180.00-£200.00 per day
Work Location: One location
Reference ID: MK4
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