Medical Workforce Customer Liaison Officer

3 weeks ago

Nantgarw, United Kingdom NHS Wales Shared Services Partnership Full time

As part of the Medical Workforce team the focus of this role is supporting the team and Medical & Dental trainees across Wales.

Ensuring that NHS Wales Shared Services Partnership is fully engaged and represented at every suitable opportunity to engage with trainees.

Liaise with Health Boards / Practices / Health Education Improvement in Wales (HEIW) to ensure a smooth process is undertaken from onboarding to Completion of Training.

Provide core HR advice to Medical & Dental trainees and local Managers within the Host Organisation, as well as supporting the Medical Workforce team.

The role will have a focus on assisting overseas trainees with their transition to Wales; providing advice and using resources available to assist with a variety of issues such as accommodation and opening bank accounts in the UK.

There will also be a focus on Health & Wellbeing, monitoring absence levels, holding meetings when and where required, and sourcing & sharing resources available.
An exciting opportunity for a Medical Workforce Customer Liaison Officer has become available within the Single Lead Employer Department at NHS Wales Shared Service Partnership (NWSSP).
The role will involve working closely with the SLE team for all medical and dental staff within the Single Lead Employer Project.
Applicants should have excellent communication skills, with the ability to quickly gain and maintain credibility and rapport with managers and staff across the organisation. You will also need well-developed interpersonal skills and have the ability to deliver under the pressure of organisational and departmental priorities.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.
We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.
We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.
We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

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