Receptionist

6 months ago


Belfast, United Kingdom Earlswood Veterinary Full time

We are currently looking for a full-time Receptionist to join our existing Client Care Team.

Working hours will be on a rota basis with either an early start or a late finish, Monday to Friday, there will also be a requirement for a Saturday morning on a rota basis.

Delivering excellent client care in this role will entail welcoming clients and their pets, answering telephone calls, booking appointments, handing out dispensed medication and taking payments along with daily administrative tasks. Ensuring our waiting area is fresh, clean and welcoming at all times is also essential. You will be asked to relay client queries to vets or nurses and respond to clients.

Earlswood Veterinary is a leading, RCVS accredited, general and referral small animal veterinary hospital in Belfast. We seek to offer the highest possible standard of care across the practice and throughout the client journey. You will be joining a vibrant and enthusiastic team of receptionists in being an important part of that journey.

Client care is paramount in this position with an emphasis on exceeding customer expectation throughout the entire client journey. This role is akin to a front of house position in any hospitality role and clients must feel well looked after through booking an appointment, visiting the vet and any follow up communication required. Please note this role is not part of our Clinical Staff Team and will not involve working directly with animals.

Person Specification:
1. Exceptional interpersonal skills gained from previous experience
2. Ability to communicate efficiently with clients at what may be stressful and emotional times
3. At least 2 years experience in a client facing environment
4. Computer literacy
5. Excellent telephone manner, which may be tested at interview
6. Veterinary practice knowledge / experience would be desirable

In addition, you will have a caring, can do attitude and a genuine and compassionate approach to clients.

In return you will become part of a highly regarded, progressive veterinary referral hospital, and receive a competitive salary dependent on experience. CPD is also encouraged and funded.

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00-£25,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- client facing environment: 2 years (required)

Work Location: In person



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