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Station Team Leader

4 months ago

Manchester, United Kingdom FirstGroup Full time

**Station Team Leader - Manchester Airport**

We have an excellent frontline management opportunity for a Station Team Leader at Manchester Airport train station.

You'll be a part of the Customer Experience team and customer service is at the heart of TransPennine Express. Our customers expect us to get it right, they expect ownership and consistency. You'll make sure we met and surpass these expectations. How? By leading and inspiring the station customer experience team to perform at their best. You'll be a role model of customer service excellence, provide visible leadership and encourage high employee engagement.

You will ensure that you and your team are highly visible at the ticket office and on the platform, assisting customers and keeping them informed about service information including any train and platform changes.

In times of train service disruption, you'll show strong leadership and ownership, taking the situation under control. You'll need to be skilled at making logical decisions and influencing others in order to minimise the impact on our customers and ensuring they feel well informed.

As well as managing the team you'll also ensure the station runs safely and efficiently as possible, making sure it looks at its best in terms of cleaning and general presentation.

Ideally you will be experienced in effectively managing/supervising a small team in a customer service environment. You'll be an approachable, hands-on Team Leader with high customer service standards. Your comfortable working a varied shift pattern, and are able to get to the station within a reasonable commuting time.

Applicants must be able to demonstrate the following:

- Excellent customer service skills
- Friendly and approachable manner
- Good Maths and English
- Good computer literacy with the ability to use Microsoft packages
- Supervisory experience including absence management, performance management and recruitment activities.

**What we offer?**
- Excellent career prospects.
- A personal development plan.
- Fully funded structured training and development*.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
- Terms and conditions apply.

Help take the north further.

**Work with us**

Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.

**Ref**:023434

**Company**:TransPennine Express Limited

**Website Skillset**:All Other Roles

**Contract Type**:Permanent - Full Time

**Contracted Hours**:37

**Location**:Manchester Airport Railway Station

**Closing Date**:11 September 2023