Customer Contact Advisor

2 weeks ago

Northamptonshire, United Kingdom The Bedford College Group Full time

We have a great opportunity based at our Corby campus for a Customer Contact Adviser to become a key member of our Customer Services department.

As a Customer Contact Advisor, you will play a pivotal role in the success of our students through:

- Providing a professional, high quality front of house and information, advice and guidance service to customers in line with the Group’s customer service charter, set service standards, and recruitment and conversion targets.
- Receiving calls in a positive and friendly manner, directing calls to the appropriate person or department, if required, as quickly as possible.
- Being a professional, friendly and helpful main point of contact to the Group. This includes dealing with all customers quickly and efficiently, from general enquiries, to providing information, advice and guidance, financial support information, taking payments and completing enrolments.
- A good standard of education, including English and mathematics at GCSE grade A-C or equivalent
- A professional information, advice and guidance (IAG) qualification at Level 4, or the willingness to undertake this
- Evidence of continued professional development
- Customer service training
- ** Student centred - **At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
- **Educational excellence - **We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
- **Teamwork** - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- **Continuous improvement - **We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on best practice and learning from others.
- ** Caring**:

- We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage and support each other.
- **Inclusive - **We celebrate differences and diversity, recognising that we can learn from each other.

Further details of the safeguarding requirements and essential criteria for the post can found within the Job Description.

**About Us**

The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.

**Contract Type - Bedford College Professional Services**
- 37 hours per week (1.0 FTE) / 52 weeks per year
- 27 days per annum (plus public holidays), pro rata for part-time
- Peoples Pension
- Retail and leisure discounts

**Interviews will be held on 15/02/2023

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