Client Advisor
6 months ago
**Location**:
London, GB
ID: 9224
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WE ARE LOOKING FOR A
FULL TIME
CLIENT ADVISOR FOR OUR CONCESSION BOUTIQUE IN HARRODS. THE CLIENT ADVISOR WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.
KEY RESPONSIBILITIES:
**CLIENT CENTRIC ACTIVITIES**:
STRONG PRODUCT KNOWLEDGE
MASTER THE CLIENT JOURNEY
CREATE STRONG CLIENT RELATIONSHIPS.
CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT
DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL).
FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES.
ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS.
ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE.
ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR
**MERCHANDISE AND VISUALS**:
DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS
ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR.
KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES.
RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES.
LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT.
**OPERATIONS**:
KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES.
ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS.
WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING)
**REQUIREMENTS**:
MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN LUXURY RETAIL INDUSTRY
PROVEN TRACK RECORD IN SALES
EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY
MUST BE A TEAM PLAYER.
EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS.
DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS.
CLEAR AND CONCISE COMMUNICATION SKILLS - VERBAL AND WRITTEN.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
-
Client Advisor
6 months ago
London, United Kingdom RHR Full timeA great opportunity has arisen to join a luxury fashion retailer as a client advisor. The company, that have an increasingly growing presence across the globe, offers a variety products from ready to wear fashion, to bespoke accessories. The client advisor role will entail managing the client experience and ensuring an impeccable customer journey. This role...
-
Platform Support Advisor
6 months ago
London, United Kingdom Resident Advisor Full timeFounded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...
-
Client Advisor
6 months ago
London, United Kingdom Careers Site Full timeMONCLER are looking for a Client Advisor to be part of the team in Heathrow Airport Terminal 3. Client Advisor at Heathrow takes on the role of Brand Ambassador and is responsible for growing store’s sales by providing an exceptional level of service to the clients, and supporting the management team in the operations of their store. **Responsibilities...
-
Client Advisor
6 months ago
London, United Kingdom CHANEL Full timeReporting to our Boutique Director, our Client Advisor position is our key connection to the client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This is a role that combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional and long-lasting...
-
Client Advisor
7 months ago
London, United Kingdom Giorgio Armani Full time**ARMANI EXCHANGE - REGENT STREET** Are you a passionate and dynamic individual with a flair for fashion and an unstoppable drive to excel in the world of retail? Look no further - an incredible opportunity awaits you at Armani Exchange Flagship on Regent Street! We are currently seeking a charismatic Client Advisor to join our team and contribute to the...
-
Client Advisor
5 months ago
London, United Kingdom Giorgio Armani Full time**ARMANI EXCHANGE - REGENT STREET - 24 hrs part-time** Are you a passionate and dynamic individual with a flair for fashion and an unstoppable drive to excel in the world of retail? Look no further - an incredible opportunity awaits you at Armani Exchange Flagship on Regent Street! We are currently seeking a charismatic part-time 24-hour Client Advisor to...
-
Client Advisor
5 months ago
London, United Kingdom Marni Full time**Client Advisor**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently **challenged...
-
Client Services Advisor
6 months ago
London, United Kingdom Cherry Pick People Full time**REGION**: - london-c**SALARY**: **JOB TYPE**: Permanent **REF**: KC5518 **Central London** **£26k basic** **£50k OTE** We are looking for an enthusiastic and driven individual to join the UK’s leading home buying company as a Client Services Advisor, working closely with homeowners to provide advise on the sale of their property. **Client Services...
-
Client Advisor
6 months ago
London, United Kingdom Jil Sander Full time**Client Advisor**: - Jil Sander is looking for the perfect profile as Client Advisor for our point of sale in London. - Main Responsibilities: - Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc. -...
-
Client Advisor
7 months ago
London, United Kingdom Tiffany & Co. Full timeResponsibilities : Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every...
-
Client Advisor
6 months ago
London, United Kingdom Diesel Full time**Client Advisor**: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....
-
Client Advisor
6 months ago
London, United Kingdom Giorgio Armani Full time**GIORGIO ARMANI HARRODS - CLIENT ADVISOR** **About Us**:Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, mínimalistic designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide. **Role Overview**:As a...
-
Client Advisor
6 months ago
London, United Kingdom Giorgio Armani Full time**GIORGIO ARMANI HARRODS - CLIENT ADVISOR** **Role Overview**:As a Client Advisor you will be responsible for providing exceptional customer service, building strong customer relationships, and achieving sales targets. You will represent the company and our products. You will work closely with customers to understand their needs, provide detailed product...
-
Client Advisor
6 months ago
London, United Kingdom Giorgio Armani Full time**ARMANI EXCHANGE - WHITE CITY - CLIENT ADVISOR 40 HOURS - 6 MONTHS FIXED TERM CONTRACT** **About Us**: Join our dynamic team at AX White City, where luxury meets innovation. As a global leader in fashion retail, we are dedicated to providing exceptional customer experiences and driving sales through innovation and creativity. **Role Overview**:As a...
-
Client Advisor
5 months ago
London, United Kingdom Giorgio Armani Full time**ARMANI EXCHANGE - STRATFORD- CLIENT ADVISOR 32 HOURS PART TIME** **About Us**: Join our dynamic team at AX Stratford, where luxury meets innovation. As a global leader in fashion retail, we are dedicated to providing exceptional customer experiences and driving sales through innovation and creativity. **Role Overview**:As a part-time 32-hour Client...
-
Client Advisor
6 months ago
London, United Kingdom Giorgio Armani Full time**ARMANI EXCHANGE - REGENT STREET - CLIENT ADVISOR** **About Us**: Join our flagship Armani Exchange store on Regent Street, where luxury meets innovation. As a global leader in fashion retail, we are dedicated to providing exceptional customer experiences and driving sales through innovation and creativity. **Role Overview**:As a full-time Client Advisor...
-
Client Advisor
6 months ago
London, United Kingdom Tiffany & Co. Full time**Overview** Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 186 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees...
-
Client Advisor
6 months ago
London, United Kingdom Tiffany & Co Full time**Position**: **Overview**: Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 186 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which...
-
Client Advisor
7 months ago
London, United Kingdom Tiffany & Co. Full timeResponsibilities : Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every...
-
Client Advisor
8 months ago
London, United Kingdom Loro Piana Full time**Position**: The Client Advisor represents the Company with clients in our Boutique/Stores, Is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store - Is polyvalent, constantly operating to serve the...