Client Advisor

8 months ago

London, United Kingdom Giorgio Armani Full time

**GIORGIO ARMANI HARRODS - CLIENT ADVISOR**

**About Us**:Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, mínimalistic designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide.

**Role Overview**:As a Client Advisor you will be responsible for providing exceptional customer service, building strong customer relationships, and achieving sales targets. You will represent the company and our products. You will work closely with customers to understand their needs, provide detailed product knowledge, offer solutions that meet or exceed their expectations and provide a positive shopping experience.

**Responsibilities**:

- To be aware of personal targets, including KPIs and support the management team in consistently achieving department and store targets using company tools such as Staff training, product knowledge, and daily floor planner
- To understand and put into practice the training given via the company Logbook and maximise sales by greeting clients and introducing additional and alternative sales
- To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels
- Cultivate and maintain client relationships to drive and deliver sales and increase client retention
- To actively participate in any training sessions and undertake any training proposed by the company, internal or external
- To acquire visual merchandising and display knowledge and assist in display activities when required to maintain high store standards

**Requirements**:

- Enthusiastic and personable with excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Positive attitude, self-motivated, and goal-oriented
- Ability to work independently and as part of a team
- Previous sales or customer service experience preferred
- Strong product knowledge and ability to learn about new products quickly
- Numerical ability and to handle cash transactions accurately

**Benefits**
- Competitive salary and bonus opportunities.
- Generous employee discount on all Giorgio Armani products.
- Employee Assistance Program (EAP) - providing discounted access to medical and mental health support services.
- Exciting career development opportunities within a global luxury fashion brand.
- Vibrant and inclusive work environment that fosters creativity and personal growth.

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